Microsoft Teams Room calendar slow to update.

[JT-Guy]

I've seen other reports online that MTRs can face up to a 15 minute delay before the invitation shows up on the touch panel - is this normal behaviour, or is there anything that can be done to speed up the refresh interval? Generally, invitations are processed quickly and show up without issue - however we've had a few examples of slow-to-update rooms.

Any insight would be helpful.

[#2 · Accepted solution]

Hi JT,
Not much data to go on here to advise. is it EXCH online, do you have resource account configured to auto-accept and more. details are here: https://docs.microsoft.com/en-us/microsoftteams/rooms/rooms-configure-accounts
Please open support case so engineers can help you review exchange account configuration.
Cheers

[#3]

I'm having the same experience: in our environment the updating seems to happen at every 15 minutes past the hour. So if you add or change a meeting at 17:01, that change is reflected on the TRS at 17:15 which is a long time if you are waiting in a meeting room...