SOLVED

Microsoft Teams Phone System and Virtual Licenses Issue

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Occasional Contributor

Hi,

We have a CSP client with Office 365 - E3 & Microsoft 365 Business Voice. The client would like to setup automated attendant and other features, but we do not have a telephone system license for them. We were under the impression that the M365 Business Voice included a phone system, but we cannot get an answer on this. Also, I have tried to add the free virtual licenses to the account, but we cannot do that either - this may be because there is not a phone system.

Any help would be appreciated.

Thanks.

4 Replies

It's included in E5 or as a separate add-on only

 

Adam

 

@cshowalter 

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@adam deltinger - Thank you for responding.  So, when we did the research Microsoft 365 Business Voice, https://www.microsoft.com/en-us/microsoft-365/business/business-voice, under the What's Included Section the first item is an Enterprise-grade Phone system.  Seems misleading from Microsoft.

 

Thanks again.

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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@adam deltinger - Quick update.  In order to use the phone system in Microsoft Teams with the Microsoft 365 Business Voice, you need to add a free virtual user license.  If you are a CSP or indirect CSP, you will get that license from your vendor; however, if you do not purchase as the CSP or indirect CSP, you go to purchasing on the clients 365 portal (as global admin) and chose the free license.  

 

Once you have the free license you can assign this license to your virtual user (auto attendant).  Then complete the normal setup.

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Sign in to the Microsoft 365 admin center.

Go to Billing > Purchase services > Add-ons

Scroll to the end to find the Microsoft 365 Phone System – Virtual User license. Select Buy now.

Note:

Keep in mind you must still Buy the license even though it has a cost of zero.

Change an existing resource account to use a Microsoft 365 Phone System – Virtual User license

If you decide to switch the license on your resource account from a Phone System license to a Microsoft 365 Phone System – Virtual User license