Microsoft Teams Outgoing Calls Crashing

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Occasional Visitor

Hi all,

 

just wondering if anyonye has the same issues here:
When I try to make an outgoing call to another MS Teams user (video or audio) or if I try to join a multi-user conversation through calendar invitation, it would connect, however connection crashes every single time after 1 second of use. I wonder if I need to open a couple of ports to make it work and if yes, which ports would it require?

 

Any help is highly appreciated!

Thanks so much
Joey 

1 Reply

Hi,

 

Can you join the meeting without audio? When you say it crashes is it that your connection to the meeting is disconnected or is it the application that crashes? Do you use the desktop client?

 

You can test your connection with Network Testing Companion. https://bit.ly/teamsntc

 

Try to connect without your camera activated and use another audio device.

 

If you are using the desktop client, try the web client (https://teams.microsoft.com). If you use the web client try the desktop client (https://teams.microsoft.com/download)