SOLVED

Microsoft Teams Failed recording

%3CLINGO-SUB%20id%3D%22lingo-sub-1580836%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20Failed%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1580836%22%20slang%3D%22en-US%22%3EI%20would%20also%20like%20to%20add%20that%20on%20Microsoft%20Teams%20it%20says%20Meeting%20-%20Recording%20has%20started.%3CBR%20%2F%3E%3CBR%20%2F%3EEven%20though%20the%20meeting%20has%20finished%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1580762%22%20slang%3D%22en-US%22%3EMicrosoft%20Teams%20Failed%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1580762%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20recorded%20a%20teams%20meeting%20but%20it%20didn't%20record%3B%20even%20though%20I%20pressed%20the%20record%20button%20and%20it%20showed%20me%20that%20I%20was%20recording%20at%20the%20time.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20meeting%20which%20has%20now%20ended%20shows%20as%20*%3CSPAN%20class%3D%22title%22%3EMeeting%3C%2FSPAN%3E%3CSPAN%20class%3D%22subtitle%22%3E%3CSPAN%20class%3D%22recorder%22%3ERecording%20has%20started*%20but%20there%20isn't%20a%20box%20where%20I%20can%20download%20the%20meeting%20or%20anything%3F%3C%2FSPAN%3E%3C%2FSPAN%3E%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22subtitle%22%3E%3CSPAN%20class%3D%22recorder%22%3EI%20joined%20the%20meeting%20via%20a%20link%20sent%20to%20me.%26nbsp%3B%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22subtitle%22%3E%3CSPAN%20class%3D%22recorder%22%3E%3CSPAN%3EI%20would%20also%20like%20to%20add%20that%20on%20Microsoft%20Teams%20it%20says%20Meeting%20-%20Recording%20has%20started.%3C%2FSPAN%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CSPAN%3EEven%20though%20the%20meeting%20has%20finished%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1580762%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1582916%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20Failed%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1582916%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F755741%22%20target%3D%22_blank%22%3E%40Loadingnews01%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EOk%20a%20few%20steps%3CBR%20%2F%3E%3CBR%20%2F%3E1.)%20Log%20back%20into%20the%20meeting.%20Check%20in%20the%20meeting%20settings%20that%20recording%20is%20off%20(It%20should%20automatically%20stop%20after%204%20hours).%20In%20the%20old%20meeting%20experience%20this%20is%20more%20options%20(...)%20on%20the%20floating%20meeting%20bar%2C%20in%20the%20new%20experience%20this%20is%20more%20options%20(...)%20at%20the%20top%20of%20the%20Teams%20meeting%3CBR%20%2F%3E%3CBR%20%2F%3E2.)%20If%20it%20is%20off%2C%20and%20therefore%20finished%20recording%20check%20the%20associated%20meeting%20chat%20via%20the%20chat%20app%20on%20the%20left%20app%20bar%3CBR%20%2F%3E%3CBR%20%2F%3E3.)%20If%20it%20is%20not%20there%20check%20in%20Microsoft%20Stream%20(%3CA%20href%3D%22https%3A%2F%2Fweb.microsoftstream.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fweb.microsoftstream.com%3C%2FA%3E)%3CBR%20%2F%3E%3CBR%20%2F%3E4.)%20If%20it%20is%20still%20not%20there%20open%20and%20raise%20a%20ticket%20to%20Microsoft%20Support%20via%20the%20Microsoft%20365%20admin%20centre%20to%20investigate%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20making%20a%20few%20assumptions%20including%20the%20meeting%20was%20being%20hosted%20in%20your%20tenant%2C%20that%20you%20have%20the%20correct%20licencing%20(Stream%2C%20Teams)%20and%20that%20recording%20is%20permitted.%20Note%20there%20is%20a%20number%20of%20prerequisites%20you%20must%20meet%20to%20be%20able%20to%20record%20which%20you%20may%20want%20to%20just%20double%20check%20with%20your%20admin%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcloud-recording%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcloud-recording%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EHope%20that%20helps%20and%20answers%20your%20question%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1584715%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20Failed%20recording%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1584715%22%20slang%3D%22en-US%22%3EThanks%20for%20your%20reply%20I%20will%20have%20to%20try%20that%20out.%3CBR%20%2F%3E%3CBR%20%2F%3EOne%20thing%20to%20note%20now%20which%20may%20be%20a%20separate%20problem%20is%20that%20my%20original%20recording%20is%20available%20to%20download%3B%20however%20the%20download%20shows%20it%20as%20being%204%20hours%20long.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%20downloaded%20it%20but%20there's%20only%20about%2020%20minutes%20of%20footage%20then%20it%20goes%20blank.%20My%20original%20recording%20of%20the%20meeting%20was%201%20hour%20at%20least.%3CBR%20%2F%3E%3CBR%20%2F%3EWould%20you%20know%20if%20I%20would%20be%20able%20to%20retrieve%20the%20recording%20through%20admin%20support%20or%20is%20it%20lost%20forever%20due%20to%20what%20I%20would%20assume%20is%20a%20corrupted%20file.%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Hi there

 

I recorded a teams meeting but it didn't record; even though I pressed the record button and it showed me that I was recording at the time. 

 

The meeting which has now ended shows as *MeetingRecording has started* but there isn't a box where I can download the meeting or anything?  

 

I joined the meeting via a link sent to me. 

 

I would also like to add that on Microsoft Teams it says Meeting - Recording has started.

Even though the meeting has finished

2 Replies
Highlighted
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution
Hi @Loadingnews01

Ok a few steps

1.) Log back into the meeting. Check in the meeting settings that recording is off (It should automatically stop after 4 hours). In the old meeting experience this is more options (...) on the floating meeting bar, in the new experience this is more options (...) at the top of the Teams meeting

2.) If it is off, and therefore finished recording check the associated meeting chat via the chat app on the left app bar

3.) If it is not there check in Microsoft Stream (https://web.microsoftstream.com)

4.) If it is still not there open and raise a ticket to Microsoft Support via the Microsoft 365 admin centre to investigate

I am making a few assumptions including the meeting was being hosted in your tenant, that you have the correct licencing (Stream, Teams) and that recording is permitted. Note there is a number of prerequisites you must meet to be able to record which you may want to just double check with your admin

https://docs.microsoft.com/en-us/microsoftteams/cloud-recording

Hope that helps and answers your question

Best, Chris
Highlighted
Thanks for your reply I will have to try that out.

One thing to note now which may be a separate problem is that my original recording is available to download; however the download shows it as being 4 hours long.

I have downloaded it but there's only about 20 minutes of footage then it goes blank. My original recording of the meeting was 1 hour at least.

Would you know if I would be able to retrieve the recording through admin support or is it lost forever due to what I would assume is a corrupted file.

Thanks