Mar 06 2020 03:08 AM
I can join Teams video calls but cannot see anybody other than the person speaking - the other two people are just round discs with their initials in bottom right corner. I can see myself there but not other people. I have windows 10 and have installed the Teams app. What am I doing wrong? (you can tell by this post I am NOT a techy person!)
Mar 26 2021 04:36 AM
Mar 29 2021 04:43 AM
@Christopher Hoard Hi Chris I've attached a video of the issue. It started happening about 3 weeks ago. Worked perfectly before that.
Kind regards,
Kate
Apr 20 2021 11:40 AM
Is there any update on this? Users in my company have the same issue, but seems to happen intermittently and not to everyone.
Apr 22 2021 12:57 PM
Apr 27 2021 09:27 AM
Apr 27 2021 11:10 AM
TBH this happened over a year ago and was resolved but I can;t remember how!
I also don't know how to get rid of the post - you can tell I'm not a techy person!!
May 04 2021 02:30 PM
Same problem here. A screen full of initials, all other team members can see each other. This isn't a problem with their cameras, only with me seeing them. There are lots of people here reporting the same issue so it's not a local problem.
Jun 01 2021 02:00 AM
@Stella07 there is a easy fix.. uninstall teams and start using zoom...or google hangouts, or webex.. Or any other product then teams.
Jun 10 2021 06:42 AM
SolutionI believe I found a fix! I've been having the same problem for weeks. No video from other participants, though I can see my own image. Here's what I did. During a meeting, I went to the top of the screen, where there are ... (the three dots) and I clicked the "Turn Off Incoming Video".... The screen changed to show show the initials or the thumbnails of each participant. I then went right back to the ... and this time selected "Turn ON incoming video" and viola...everyone showed up! Not sure if this will work forever...but for this meeting anyway, it worked. If I have to do that every time, fine...rather see a full fix but until microsoft actually replies...this worked for me. No guarantees it will work for you! @Stella07
Apr 25 2022 08:48 AM
Aug 05 2022 06:11 AM