Microsoft Teams Desktop not showing all callers

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New Contributor

I can join Teams video calls but cannot see anybody other than the person speaking - the other two people are just round discs with their initials in bottom right corner. I can see myself there but not other people. I have windows 10 and have installed the Teams app. What am I doing wrong? (you can tell by this post I am NOT  a techy person!) 

9 Replies
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Hi @Stella07,

What do you need the outcome to be? What do you expect to see?

The other users have probably not switched on video - or have called into the meeting via a phone as opposed to a video call. 

Best, Chris

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Other people on the video call can see 4 small images of others on the call in the bottom right of the screen - I can only see myself - we all clicked on the Team meeting link in an email
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Hi,

Apologies - just returned from MVP Summit. Has this issue persisted for you?

Best, Chris
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@Stella07 I have the same problem and can't seem to find a fix for it. Has nothing to do with other people having their camera turned of. They see eachother in small screens and they do see me. I only see initials and only one at a time. No split screen or anything.

A solution is welcome not just options of what it could be.

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Hover over the users and select (...). Can you see Pin? Can you pin them to the screen?

Best, Chris
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@Christopher Hoard I am in a "call" with just one other person. They can see me and hear me.  I cannot see them, just a circle with and Initial inside.  I can hear them, not see them.  I am trying to assist them with this program, as they have a virtual doctors appt on Monday.  If you can assist me - thank you

 

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Hi @KBK_

This sounds like an issue with their camera

1.) Have they joined as a video call as opposed to audio call?
2.) If they joined as a video call did they turn their camera on?
3.) Have they ensured in the meeting on the options (...) that their camera on their device is selected
4.) Does it work if they join the meeting from the web browser (https://teams.microsoft.com)
5.) Does it work if they join from a mobile and the Teams Mobile App

Let me know how it goes

Best, Chris
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@Christopher Hoard I have the same issue.  I could see other callers one day, and then the next day I could no longer see them.  I am using the desktop version of teams.  The person I am video calling had video called with others earlier in the day before we met, and they could be seen by the people they were video calling.  All I currently see is a circle with their initials.  Is there some setting that I need to change?  I see myself in the bottom corner of the call, and I can hear the person I am calling, just no visual.  They see and hear me.

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@Stella07 I have the same issue.  I find that if I click on a chat or channel I can see them in a small video in the corner