Microsoft Teams crashing during conference call and screen sharing

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Occasional Visitor

Whenever I am in a conference call (3 users including me) and share my screen, team crashes.

It loads automatically thereafter and logs me again but I end up losing the call.

It used to work without any issues before. Tried to reinstall the latest version but it did not help.

 

I noticed the below log in Event Viewer

 

Faulting application name: Teams.exe, version: 1.1.0.5855, time stamp: 0x5a816921
Faulting module name: ntdll.dll, version: 10.0.14393.1715, time stamp: 0x59b0d03e
Exception code: 0xc0000374
Fault offset: 0x00000000000f8363
Faulting process id: 0x530
Faulting application start time: 0x01d3bc20ebac05fe
Faulting application path: C:\Users\GADKASAU\AppData\Local\Microsoft\Teams\current\Teams.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 9833b150-9814-436d-bcef-60fcf0eb9bdc
Faulting package full name:
Faulting package-relative application ID:

9 Replies

I have the same problem. There just have to be one other participant in the meeting. I have found two examples where it crashes, which most likely is the same underlying bug:

 

  1. In a scheduled teams meeting with minimally one other participant and start to screen share.
  2. I am alone in a scheduled teams meeting and screen share. As soon as the first participant joins it the app crashes. The app doesn't crash when I'm alone in the meeting even if I'm screen sharing.

 

Uninstall/Re-install doesn't help.

 

Saurabh, Did you find a solution to this?

It looks like I have solved it myself. For anyone have problems with this in the future, this is what I did, even though I don't which of the steps was the problem-fixer:

 

  1. Uninstall Teams
  2. Restart computer
  3. Go to Users\YOUR_USER\AppData\Local\Microsoft and delete Teams and Teams[Something]Addon
  4. Go to Users\YOUR_USER\AppData\Roaming\Microsoft and delete Teams
  5. Re-install Teams
  6. Profit!

@Deleted  I have been trying to broadcast from my iPad to a Teams meeting that has multiple users.  When I tested it with a meeting with the iPad and just my laptop it worked fine.  

 

     When Im in a meeting with multiple attendees, the meeting the screen share will stop working but my iPad is still thinking it’s sharing.  The red button at the top of the screen still shows recording and when I pull down the controls it will usually have the option to Stop Broadcasting, but touching it does nothing.  If I stop recording and restart it it will either has the option for teams and stop broadcasting or it doesn’t have teams option and only camera roll.  The meeting will still see the iPad desktop, no matter where I’m actually at on the iPad

     If I stop teams and restart - go through options to broadcast I’m connected again but it can happen multiple times in a meeting and totally screw me up.  

     The drop most often if I switch to another app and back— most often when I’ve been demoing and app and switch to mail to get a verification code - the meeting screen will show on the iPad deasktop when I try to go back to Teams the meeting screen either freezes on the meeting screen or just drops to show I’m in the meeting but not broadcasting.

 

       forgive the long posting, I have uninstalled and reinstalled the app multiple times and it makes no difference—- do you think uninstalling Teams on the Computer and reinstalling would help me, as apparently helped you?

 

The same issue was happening in my office. It ended up being a bandwidth issue. We were experiencing the most issues in conference rooms while there was a teams meeting with people from remote offices. We also determined this could be a VPN issue.

Yes, this is most often the case! Does this only happen in one network location or anywhere!

I’ll link a few links about this just in case :)

https://docs.microsoft.com/en-us/microsoftteams/prepare-network

https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/The-Bandwidth-Calculator-for-IT-Departme...

Adam

I followed the steps to remove those directories and I uninstalled Teams, then re-installed it and I am running into the same issue.

 

When someone here makes a call to another person using teams, the first call doesn't work and it freezes. Then when the call finally hangs up and a second call is attempted, it works as per usual.

I have tried this fix and it works for one call, then crashes after making a second one. More people with this issue are trying to figure it out here: https://techcommunity.microsoft.com/t5/microsoft-teams/ms-teams-crashes-sometimes-during-video-calls...

Has anyone found a fixed for this?

having the same issue since the last 2 months. full reinstall after cleaning everything did not help.