Microsoft teams crashes

New Contributor

when i join meeting it hangs then crahes

 

in event viewer :

 

Faulting application name: Teams.exe, version: 1.4.0.16575, time stamp: 0x5f654c60
Faulting module name: Teams.exe, version: 1.4.0.16575, time stamp: 0x5f654c60
Exception code: 0xc0000602
Fault offset: 0x0000000000197d17
Faulting process id: 0x2ba8
Faulting application start time: 0x01d76e8f5f26db7c
Faulting application path: C:\Users\...\AppData\Local\Microsoft\Teams\current\Teams.exe
Faulting module path: C:\Users\...\AppData\Local\Microsoft\Teams\current\Teams.exe
Report Id: 2c82a21e-da83-11eb-8434-340286b0a85a
Faulting package full name:
Faulting package-relative application ID:

3 Replies

Hi @Oratorio   Sounds like you need immediate assistance, which can be received by contacting Microsoft Support or opening a ticket at answers.microsoft.com, where agents are available to troubleshoot your issue until it's resolved.

thanks

the problem was with audio device 

I removed them and installed latest realtek audio device

 

Reinstalled Audio driver "Realtek Semiconductor Corp. - Extension - 6.0.9163.2" from windows update after uninstalling the existing audio drivers. Issue seems to have fixed. I will monitor it for a week and see if its a permanent fix