Aug 14 2020 09:27 AM
My company recently switched to Microsoft Teams for our conference calls, and an issue I'm having involves call volumes when taking calls over headphones vs. laptop speakers.
I typically take calls through my headphones, where volume changes work as expected. However, if I disconnect my headphones to listen to the meeting through the laptop speakers, the volume changes. For a split-second the volume will be at the correct level, and immediately afterwards will reduce so low that it's almost impossible to hear (think listening to headphones without having them in your ears).
Despite this, my computer and Teams both claim the volume is at 100%, but this can't possibly be true. Any suggestions?
Jan 15 2021 06:45 AM
Jan 15 2021 06:46 AM
Jan 15 2021 06:48 AM
Jan 15 2021 07:36 AM
I just get a new Dell laptop with the Teams version 1.3.00.28779 in wich I have the loo volume issue, but in the my actual laptop, an HP with Teams version 1.3.00.30866, I dont have the issue, maybe its a Team version problem or a Dell laptop problem.
Jan 15 2021 07:40 AM - edited Jan 15 2021 07:43 AM
Check on your Dell laptop in system startup if the Waves Max Audio driver is loaded. Then disable it and restart. For my Dell laptop that fixed the problem. In my case it was not only Teams. Also in Zoom I had the issue.
Jan 15 2021 07:47 AM
@Waaromikniet You are right! I disable Waves MaxxAudio and the problem it´s solved. Thanks for the help!
Jan 20 2021 05:37 PM
@Ian_Lewczynski Solution on my computer was this option in sound control panel -> communications tab. I can't remember if this is default or if I set it at some point but we want to 'do nothing' rather than 'Reduce the volume of other sounds by 80%'
Jan 22 2021 06:52 AM
IT guy here, was troubleshooting this issue for one of my users and came across this thread - urmom2021's solution was absolutely the answer. As soon as we disabled that setting the volume nearly blew his ears out.
Seems like somehow that windows function treats MS Teams voice communication call like something it's supposed to reduce by 80% due to a... voice communication. gotta love it
Jan 22 2021 03:14 PM
@Ian_Lewczynski -- IT at my company installed an earlier version of the audio driver on my PC from the dell website and it fixed it: Realtek-High-Definition-Audio-Driver_5CH91_WIN_6.0.8960.1_A02.EXE. Hoping the fix sticks. I also had problems with zoom being quiet as well, but haven't tested this yet.
Feb 03 2021 02:22 AM
Hi
I've just manage to solve the issue by going into
Sound Settings in the laptop.
then i went to Sound control panel.
then click on Properties and click on Advanced tab
then i changed the current setting to be 16 bit, 44100 Hz
I exited a meeting and re-entered and it was working just fine. however i haven't restarted the laptop yet as the meeting is still on!
i hope this helps
thank you
Juan
Feb 17 2021 08:09 AM
Feb 19 2021 05:46 AM - edited Aug 16 2021 10:29 AM
@astevebennett My solution was to get into speaker settings, speaker properties, advanced, Signal Enhancements. then untick Enable audio enhancements. You have to redo this on every call though which is a pain
Feb 20 2021 03:24 PM
Feb 24 2021 03:35 AM
Same - we have a number of W10 Lenovo hardware users complaining of this. Zoom fine, Teams needs to turned up to full.
Mar 08 2021 09:22 AM - edited Mar 08 2021 09:23 AM
@DazzaR @Ian_Lewczynski @urmom2021 My manager I support came to me this morning with this issue. We use Lenovo ThinkPads and her audio volume is so low in Microsoft Teams, she cannot attend her meetings efficiently. Works fine with Zoom app and all other applications. Issue is only with Teams.
Apr 13 2021 06:26 AM
@urmom2021 THANK YOU!!! THIS WORKED!
May 26 2021 06:31 PM
Jul 06 2021 12:16 AM
Had the same exact issue on my 2021 iPad Pro and oftenly happened when I am on split screen… when I need to change the volume and it suddenly changed to near impossible volume and tried everything and could not resolve it.. it’s getting annoying how seeing this problem has been occurring since last year (based on other comments here) until now and it remains unsolved. Hopefully Microsoft would take such actions not only for laptop but other devices as well.