May 05 2020 09:26 AM
May 05 2020 09:26 AM
Recently, whenever I get a new notification from Teams, the notification preview that is supposed to appear in the bottom right is black. It also appears black for any types of banner messages (i.e. when doing calls). I'm not sure what changed within the last few days. Prior to then, the alerts would contain a message preview description or a small preview of the current call speaker.
Screenshot attached for reference. I am on a windows 10 desktop, and my current Microsoft Teams version is: You have Microsoft Teams Version 1.3.00.9267 (64-bit). It was last updated on 4/28/20
I appreciate if someone can chime in on some possible solutions. Thank you!
May 11 2020 07:37 AM
@Marco1610 how long have you noticed the issue for? It's still happening for me and I don't have a solution. My guess is that some recent product update might have introduced this bug
May 12 2020 01:23 PMSolution
@caggarwal We escalated this issue to Microsoft and they came back and acknowledged it as an issue. The workaround for now is to disable GPU acceleration in Chrome and close/restart Teams. Microsoft will include a fix in an upcoming release as of 5/5/2020.
Jul 24 2020 11:00 AM
@caggarwal , try this:
1. Turn off all banners in Teams. Go to Settings - Notifications
2. Close Teams
3. Go to Microsoft.com and download Microsoft Teams Desktop App
4. Install (It will re-open Teams when done)
5. Switch to Dark Mode
6. Turn on Banners in Teams again.
Worked for me!
Feb 01 2021 09:44 PM
@Jason Thurston This is happening again and disabling GPU/hardware acceleration in all browsers has no effect. Is this happening to anyone else? The majority of people who I've spoken with here at work are experiencing the same.
Feb 02 2021 02:02 PM
@DavidJustice Hello David, we are still working with the temporary solution which was disabling the GPU in the browsers and that seems to be working. We also had an issue with our BeyondTrust Privilege Management client where it seemed to interfere with Teams launching properly and caused the burnt toast notification to reappear in some instances.
Feb 05 2021 09:09 AM
I have this issue with a user at the moment and we have just started using Beyond Trust, was you able to solve this?
May 13 2021 01:17 AM