Microsoft Teams - Android App Server Error

Copper Contributor

Hello,

 

I get an error through the Microsoft Teams Android App. I am wondering if anyone gets this error also? or if anyone has had this issue before and knows a solution. I have sent an error report through the teams app and await their reply.

 

Currently using a Samsung Galaxy Note 8, with up to date Teams app installed.

 

I do not get this error through a web browser, or when logging in through an Ipad with ios teams app.

I do get this error when logging in with a different android device.

I do get this error when installing a previous version of the app.

I can still download the file (using the 3 vertical dots) externally.

 

I am also in another Organisation, when using this organisation this error does not show up. PDF files open with no issue. This to me would suggest the organisation setting/security is different.

 

I have attempted the following

  • Cleared Cache (app).
  • Reset database (app).
  • Clear temporary files (app).
  • Remove myself from all teams and rejoin the teams.
  • re-install app.
  • log out and log back in.

I have attached the error screen shot.

 

I am an admin of the organisation, so I have access to everything.

 

Any thoughts or suggestions would be appreciated, as I am running out of things to try.

 

Thank you. :smile:

 

If there is somewhere else I should post this, let me know.

 

1 Reply

*Update*

I tried creating a brand new team, so the file path is new. Problem still occurs.

 

Tested Png and Jpeg files - open within the teams app with no error.

All other file types tested cause the error (PDF, Word, Excel, mp4, mp3)