Sep 14 2021 06:53 PM
Recently we are getting feedback from users on the synchronization issue on Microsoft team between application, web and mobile.
There are 2 scenario that was happening to the user as given below.
Sep 14 2021 07:12 PM
@frankson-ng : Please update the version number of Teams Appication that is being used
Sep 14 2021 07:48 PM
Sep 14 2021 08:38 PM
Sep 14 2021 08:58 PM
Sep 14 2021 10:53 PM
Kindly once check if there are any exclusions added so it is blocking MS Teams. Also please try clearing Cache in following locations for one of the users and validate if the issue is fixed.
%AppData%\Microsoft\teams\application cache\cache
%AppData%\Microsoft\teams\blob_storage
%AppData%\Microsoft\teams\databases
%AppData%\Microsoft\teams\cache
%AppData%\Microsoft\teams\gpucache
%AppData%\Microsoft\teams\Indexeddb
%AppData%\Microsoft\teams\Local Storage
%AppData%\Microsoft\teams\tmp
%LocalAppData%\Google\Chrome\User Data\Default\Cache
%LocalAppData%\Google\Chrome\User Data\Default\Cookies
%LocalAppData%\Google\Chrome\User Data\Default\Web Data
Internet Explorer Temporary Internet Files
Internet Explorer Cookies
Please mark this as Best response if it helps resolving your issue
Sep 15 2021 12:08 AM
Oct 11 2021 08:07 PM
Oct 11 2021 09:00 PM
@GiriAU : There is a lacking in notification and message viewing while switching between multiple tenants in Teams application. At this moment it is easy to miss the conversations from other tenants. Only work around to make sure conversations are not missed is to login to second tenant on separate Browser and turn on Notifications.