Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Mic And webcam issue

%3CLINGO-SUB%20id%3D%22lingo-sub-1930926%22%20slang%3D%22en-US%22%3EMic%20And%20webcam%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1930926%22%20slang%3D%22en-US%22%3E%3CP%3EHaving%20an%20issue%20with%20the%20webcam%20not%20working%20and%20or%20mic%20not%20working.%20I%20do%20an%20uninstall%20and%20a%20reinstall%20of%20teams%20and%20that%20resolves%20the%20issue%20for%20a%20short%20time%20(%20less%20than%20a%20day).%20I%20can%20use%20mic%20and%20webcam%20outside%20of%20teams%20without%20issues.%20The%20permissions%20are%20set%20correctly.%20Not%20sure%20what%20this%20bug%20is%20in%20Teams%20but%20it%20is%20very%20frustrating.%20Any%20assistance%20would%20be%20much%20appreciated.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1930926%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Emic%20and%20webcam%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1931234%22%20slang%3D%22en-US%22%3ERe%3A%20Mic%20And%20webcam%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1931234%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F619395%22%20target%3D%22_blank%22%3E%40bradriedell%3C%2FA%3EHere%20is%20the%20quick%20fix%20for%20this%20issue%20I%20have%20used%20and%20was%20able%20to%20get%20rid%20of%20these%20issues%3B%3C%2FP%3E%3CDIV%3E%3CSPAN%3ETweak%20Windows%20registry%3C%2FSPAN%3E%3CP%3EHere%20is%20another%20effective%20way%20to%20fix%20Windows%2010%20Webcam%20freezes%20problem%3C%2FP%3E%3CUL%3E%3CLI%3EPress%20Windows%20%2B%20R%2C%20type%3CSTRONG%3E%20regedit%3C%2FSTRONG%3E%20and%20ok%20to%20open%20the%20windows%20registry%20editor.%3C%2FLI%3E%3CLI%3EThen%20navigate%20to%20the%20following%20key.%3C%2FLI%3E%3CLI%3EHKEY_LOCAL_MACHINE%5CSOFTWARE%5CMicrosoft%5CWindows%20Media%20Foundation%5CPlatform%3C%2FLI%3E%3CLI%3Ejust%20right-click%20inside%20the%20right%20pane%20and%20select%20New%26gt%3BDWORD%20(32-bit)%20value.%3C%2FLI%3E%3CLI%3EName%20the%20new%20value%20%E2%80%98EnableFrameServerMode%E2%80%99%20and%20make%20sure%20its%20value%20is%20set%20to%20%E2%80%980%E2%80%99.%3C%2FLI%3E%3C%2FUL%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1935969%22%20slang%3D%22en-US%22%3ERe%3A%20Mic%20And%20webcam%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1935969%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F181929%22%20target%3D%22_blank%22%3E%40Pervaiz%20Dostiyar%3C%2FA%3E%26nbsp%3B%20Thank%20you.%20I%20will%20give%20this%20a%20shot.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Having an issue with the webcam not working and or mic not working. I do an uninstall and a reinstall of teams and that resolves the issue for a short time ( less than a day). I can use mic and webcam outside of teams without issues. The permissions are set correctly. Not sure what this bug is in Teams but it is very frustrating. Any assistance would be much appreciated.

6 Replies

@bradriedellHere is the quick fix for this issue I have used and was able to get rid of these issues;

Tweak Windows registry

Here is another effective way to fix Windows 10 Webcam freezes problem

  • Press Windows + R, type regedit and ok to open the windows registry editor.
  • Then navigate to the following key.
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
  • just right-click inside the right pane and select New>DWORD (32-bit) value.
  • Name the new value ‘EnableFrameServerMode’ and make sure its value is set to ‘0’.

@PDostiyar  Thank you. I will give this a shot.

@bradriedellSure please update accordingly if that helps so this thread... is put to resolved so others could benefit from this post...

 

Thanks,
Pervaiz Dostiyar
Please Like my Comments and Follow me in MTC by clicking on my name above.

@PDostiyar  That did not resolve the issue. Was able to do one call and then on the 2nd call the webcam was not being picked up again.

@bradriedelldid you went back to the file in the registry was anything changes on that... what if you do the setting once more....

Hey,
I'd suggest you to test your mic and webcam here - https://themictest.com
If your microphone and webcam passed the test, you're good to go. Otherwise, you would need to own a new webcam and mic.

Hope it helps. Thanks!