Messages Disappearing on Microsoft Teams.

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Visitor

For some reason, I logged on to Team after receiving a message about someone messaging me in a chatroom.  when I log on to see the message, the message wasn't there for some reason.  I looked and noticed that the other messages that were posted the day before were also missing.  Any reason as to why this would happen, or does anyone have a solution to this problem?

1 Reply

@Mark_Kirschenmann 

 

I have not seen this issue yet. Are you using the desktop client for Teams? If so, are you able to duplicate the issue logging into Teams on the web (teams.Microsoft.com/go)?

 

If you cannot duplicate the issue using the web version of Teams, I would say there is something going on with your desktop client and you may want to try to clear the cache from Teams. 

 

  1. Exit Microsoft Teams client by right-click on Teams from the icon tray and select Quit, or run Task Manager and select Microsoft Teams, and then select End Task.
  2. Open File Explorer and type in %appdata%\Microsoft\Teams.
  3. When you are in the directory, you must remove the files in the following folders.

- Application Cache - %appdata%\Microsoft\Teams\Application Cache - Application files, cached CDN files ( JS,CSS, etc ) Locations

- Blob_Storage - %appdata%\Microsoft\Teams\Blob_Storage (If there)

- Cache - %appdata%\Microsoft\Teams\Cache - Web Cache for Electron(Images, JS files, Cookies, Profile Photos)

- Databases - %appdata%\Microsoft\Teams\databases

- GPUCache - %appdata%\Microsoft\Teams\GPUCache

- LocalStorage - %appdata%\Microsoft\Teams\LocalStorage

- Tmp - %appdata%\Microsoft\Teams\tmp

 

4. Restart the Teams client.

 

I hope this works out for you.