Dec 02 2020 04:33 PM
For some reason, I logged on to Team after receiving a message about someone messaging me in a chatroom. when I log on to see the message, the message wasn't there for some reason. I looked and noticed that the other messages that were posted the day before were also missing. Any reason as to why this would happen, or does anyone have a solution to this problem?
Dec 02 2020 08:34 PM
I have not seen this issue yet. Are you using the desktop client for Teams? If so, are you able to duplicate the issue logging into Teams on the web (teams.Microsoft.com/go)?
If you cannot duplicate the issue using the web version of Teams, I would say there is something going on with your desktop client and you may want to try to clear the cache from Teams.
- Application Cache - %appdata%\Microsoft\Teams\Application Cache - Application files, cached CDN files ( JS,CSS, etc ) Locations
- Blob_Storage - %appdata%\Microsoft\Teams\Blob_Storage (If there)
- Cache - %appdata%\Microsoft\Teams\Cache - Web Cache for Electron(Images, JS files, Cookies, Profile Photos)
- Databases - %appdata%\Microsoft\Teams\databases
- GPUCache - %appdata%\Microsoft\Teams\GPUCache
- LocalStorage - %appdata%\Microsoft\Teams\LocalStorage
- Tmp - %appdata%\Microsoft\Teams\tmp
4. Restart the Teams client.
I hope this works out for you.
Jul 13 2021 07:21 PM - edited Jul 13 2021 07:22 PM
@Jschm001 thanks, I have followed the steps you have mentioned, now I lost more messages than before. Luckily they are available on Teams web.
@Pernille-Eskebo what is wrong with Teams? fix this ASAP.
Jul 28 2021 07:36 AM
I resolved a similar issue by signing out of Teams and then back in. This seemed to clear the cache and refresh it with the newest messages. Shutting down Teams and restarting the app did not fix it. I had to sign out.