SOLVED

Message bad quality in network

%3CLINGO-SUB%20id%3D%22lingo-sub-1505530%22%20slang%3D%22en-US%22%3EMessage%20bad%20quality%20in%20network%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1505530%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Team.%3C%2FP%3E%3CP%3EIn%20video%20conference%2C%20when%20one%20user%20have%20problem%20with%20network%20quality%2C%20show%20message%20an%20red%20icon%2C%20indicating%20network%20problems.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20question%20is%2C%20the%20error%20it%20show%20for%20all%20participants%20in%20the%20conference%3F%3C%2FP%3E%3CP%3EExist%20documentation%20ahout%20this%20error%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1505530%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ETeams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Contributor

Hi Team.

In video conference, when one user have problem with network quality, show message an red icon, indicating network problems.

 

The question is, the error it show for all participants in the conference?

Exist documentation ahout this error?

 

Regards,

3 Replies
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Hi,

The indicator is only visible to you.
The Admin can view the details of the conference in the Call analytics. So he would also get an idea why this call is flag with bad call quality.

Regards,

Paul
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@CarlosMoralesMX It only appears for the person having the network quality issue. We have chased this down a lot since going to full work from home. What we have found is that it is mainly caused by 2 issues. 1 - Users home network. 9 out of 10 times for us, this was the cause. 2 - Network routing on the corporate network. Different providers can take different pathways to get to Teams. Eliminating as unnecessary hops to Teams IP's can help this if you are seeing it for a lot of users. For us, we chose to route all Teams traffic directly to the internet instead of thru our data center. It significantly helped performance. 

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Thanks, @DevonM