@mentions in comments working for some external guests but not for others

Copper Contributor

When collaborating on a Word document in Teams, I am able to use @mention in comments for some external guest Teams members but not for others. They are both guest users.


What can couse this behavior?




2 Replies

Hi @christiaanneijens   This recent post in our answers.microsoft.com tech support forum might give you some insight.  If not, feel free to open your own ticket at that site: Using @mention in Word online for Guest users - Microsoft Community

It's a known limitation:
@mentions does not work with guest or external accounts (you cannot @mention such accounts nor can such accounts @mention in files outside of their tenant).


Please vote: https://feedbackportal.microsoft.com/feedback/idea/40e2deee-f543-ec11-a81a-0022484e21f1