Members count in private teams channel is wrong

%3CLINGO-SUB%20id%3D%22lingo-sub-1624708%22%20slang%3D%22en-US%22%3EMembers%20count%20in%20private%20teams%20channel%20is%20wrong%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1624708%22%20slang%3D%22en-US%22%3E%3CP%3EOne%20of%20my%20users%20has%20reported%20a%20discrepancy%20in%20the%20amount%20of%20team%20members%20in%20a%20few%20of%20his%20private%20channels%20and%20the%20team%20members%20count.%20I%20have%20included%20a%20screenshot%20as%20an%20example%20-%20the%20count%20says%20there%20are%206%20student%20members%20within%20this%20private%20channel%20but%208%20names%20are%20listed.%20How%20is%20this%20possible%20and%20how%20can%20I%20fix%20it%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1624708%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1625308%22%20slang%3D%22en-US%22%3ERe%3A%20Members%20count%20in%20private%20teams%20channel%20is%20wrong%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1625308%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F602308%22%20target%3D%22_blank%22%3E%40EstherHR%3C%2FA%3E%26nbsp%3BHi%2C%20is%20this%20happening%20in%20both%20desktop%20and%20online%20app%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETry%20signing%20out%20and%20back%20in%20manually%20(top%20right%20corner)%20to%20refresh.%20If%20it's%20only%20an%20issue%20in%20the%20desktop%20app%20it%20could%20be%20cache%20related%20and%20then%20you%20can%20reset%20the%20app%20by%20typing%20%25appdata%25%5CMicrosoft%5CTeams%20(via%20Start)%20and%20delete%20the%20content%20in%20the%20Teams%20folder.%20To%20just%20clear%20the%20cache%20you%20would%20need%20to%20be%20selective%2C%20but%20it%20works%20just%20fine%20removing%20everything.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Senior Member

One of my users has reported a discrepancy in the amount of team members in a few of his private channels and the team members count. I have included a screenshot as an example - the count says there are 6 student members within this private channel but 8 names are listed. How is this possible and how can I fix it? 

1 Reply
Highlighted

@EstherHR Hi, is this happening in both desktop and online app?

 

Try signing out and back in manually (top right corner) to refresh. If it's only an issue in the desktop app it could be cache related and then you can reset the app by typing %appdata%\Microsoft\Teams (via Start) and delete the content in the Teams folder. To just clear the cache you would need to be selective, but it works just fine removing everything.