Members are unable to log in to Teams due to pop up window

Occasional Visitor

We have 8 members out of 25 that are unable to log in to our (Free) Teams organization due to a pop up window that says "You're missing out, ask your admin to enable Teams". I've tried the support articles and have unsuccessful. Anyone have any suggestions?

1 Reply
That's the kind of message you get when you're not having a Teams license assigned for a particular user account trying to connect to a particular organization. I got a feeling these member perhaps are using Teams with other accounts as well? It can be a mess with multiple accounts on a Teams desktop app sometimes as the credentials and other stuff are cached.

Try signing out manually from the top right corner and quit Teams from the bottom right taskbar icon (right-click and quit). Then clear the Teams cache https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

If no luck with that try this script too https://docs.microsoft.com/en-us/microsoftteams/scripts/powershell-script-teams-reset-autostart