May 17 2021 01:48 PM
May 17 2021 01:48 PM
We've got a private channel within a team where we want members to be able to create new posts. However, whenever a member tries to make a post, it returns "Failed to send", whether from the web client or the desktop application. Owners can post fine.
The odd thing is, within the same team, we have another private channel where members can create new posts just fine.
I took a peek into the web requests made from the web client, and this is the returned details:
"details": "Member role User does not have the desired capability NewPost, it is disabled by capability override.",
This appears to be a simple permission issue, but for the life of me I cannot figure out where I could grant such a thing. It seems simple to do in a Standard (public) channel, but I don't know where to go in our private channel.
Any help is appreciated, thanks.
May 17 2021 02:22 PM
May 18 2021 12:12 AM
May 18 2021 08:38 AM
May 18 2021 09:23 AM
May 18 2021 09:48 AMSolution
Jun 11 2021 03:13 PM
@jswerdfegerI am experiencing this issue with one of our employees as well who is the owner of the Team and Channel. There is only one channel out of the 20 channels under that team though experiencing this issue where members cannot post new conversations/messages. Results with message send failed.
I created a test channel in same team with same permissions and it works for members to post. So if we were to delete the channel and create a new one it would most likely fix the issue, but she does not want to lose the Channel chat history (and doesnt want to just copy paste it all)
Did you find out any answers from the Microsoft Support ticket you submitted? Hopefully Microsoft had an easy fix for you like something simple as them pushing a button on their end.
A reply would be much appreciated so I don't waste time with MS support going through hoops to troubleshoot.
Jun 18 2021 11:52 AM
For anyone else who finds this thread and is having this issue, these are the steps provided by Microsoft Support that fixed it for us:
After following these steps, channel members were able to post in the channel again, and we luckily did not have to create a whole new one.