Making call from Outlook contact card to a phone number no longer working since 1.6.00.18681

[Greysi]

Dear all

Since Update to Teams 1.6.00.18681, starting a call from Outlook contact card to a phone number is no longer working. Presence is visible, which indicates Teams Presence Plugin, which is handling these requests, is in general working. 

Making calls to a SIP address of a contact (IM address) is still working, only calls to phone numbers are broken. After clicking to link with phone number under "Work phone" nothing happens. This worked before.

User is fully enabled for Teams Telephony.

Does someone else mentioned this issue and found a solution to make it work again?

Best Regards,

[#2]

We expierence the same issue. Even making calls to a SIP Adress is not possible since Teams 1.6.00.18681

I opened a ticket with Microsoft Support. I advise everyone doing the same, so Microsoft will take this issue seriously. Click2Call is a main function within Outlook/Teams.

[#3]

Hi! We expierence the same issue, any news on that, we tried everything... eg. rolling back to older version... I guess it also has something to do with the office version...

Any News on that issue?

[#4]

I'm expirience the same issue. No Click to Dial from Outlook since around tow weeks

@Greysi 

[#5]

Same for me and my users

[#6]

Same issue here, really a pain since this happened.

[#7]

Seems, Microsoft has published a fix today. Please update regular Teams Client (not work preview client) and try again.

[#8]

hey all,

a feedback from us:

we installed the Update from Teams (v. 1.6.00.20074) x64 and it will not work again for us.

we also tried to install an Update for Office 365 to (Version 2307 Build 16.0.16626.20170)

[#9]

Teams 1.6.00.21970 and still not working. Is it working on your system?

[#10]

@_pga_ 

no. not working with no version by us.

https://github.com/ItzLevvie/MicrosoftTeams-msinternal/blob/master/defconfig

[#11]

@qiT-DSauer 
It worked for me directly after the update for aournd 3h and stopped working again this morning.

[#12]

at least it looks like Microsoft is aware of it and are making changes. hopefully all clicks together asap...

i manually installed V 1.6.00.22080 and the issue persists.

[#13]

@Greysi 

Same here, any client version, even reverted to something lower than 1.6.00.18681 does not seem to make it work again.
And it isn't only from the Outlook Contacts but also from the person fly-outs in Outlook

[#14]

@_pga_ 

I have openend a Case too: #2308091420001070 - so maybe they can make a refrence to it too.

[#15]

my case has TrackingID #2307311420000604

[#16]

We are also having the same issue, I have submitted a ticket with Microsoft and got TrackingID#2308080040010426. I also let them know about this article so they can see we are not alone.

[#17]

What I can confirm, is that the new Version 2.1 Client (aka New Teams) is actually working if you register the client as UC Client to Windows.
Microsoft seemed to majorly buggered something up here.

Client Version: 23219.2100.2295.1990

[#18]

@PhilSpak Can you elaborate what you mean with "register the client as UC Client to WIndows"? Even though its not the solution we want (a fix from Microsoft), it might be a work around for a few employees for us.

[#19]

@Greysi 

I have installed MS Teams for user again but nothing works. Any idea. Although i made the changes in registory too.

[#20]

we have tried with the new version (Microsoft Teams-Version 23202.1509.2295.2283). it will work. so wen we go now back on the same system to v1.6.20074 the call will work also. but i now this is not a solution for many employees. its just for info for all