May 14 2019 07:17 PM
May 14 2019 07:17 PM
I've tried installing Teams for Mac a few times now and each time I end up with this error screen and the app never loads. I'm going to assume there's a conflict with something on my system, but I've no idea what or where to look.
Running Mojave 10.14.4 (18E226) on a MacBook Pro.
May 14 2019 10:41 PM
May 22 2019 01:33 AM
@adam deltinger - the app doesn't even get far enough to start creating logs. The Teams logs folder doesn't exist let alone the log file.
I have admin rights, and the app correctly prompts for access permissions when it installs.
Looking in to the error message it's complaining because it can't create the folder ~/Library/Application Support/Microsoft
Checking what was there already it turned out the folder was owned by root and not the current user like all the other folders.
Looking in to what could have caused that, I had an ancient Silverlight folder in there. No-one needs that, so let's kill it. rm -rf ~/Library/ApplicationSupport/Microsoft and try running Teams again and I got the same error. Repeated the process one more time to be sure and it all started working as expected.
An old installation of Silverlight messed up the permissions on the folder. Deleting the Microsoft folder and letting Teams add the folder back itself solved the issue.
Sep 12 2019 05:47 PM
@AdrianR I had same issue and just did sudo chown yourusername Microsoft from ~\Library\Applications Support\ directory and it worked straight away.
Mar 04 2020 02:57 AM
Mar 20 2020 05:31 AM
...same here. I haven't the faintest idea what else I can do. I have to work online with my colleagues because of the Corona crisis, but I can't because the teams app doesn't work. I have also tried everything that has been recommended here.
Mar 20 2020 05:45 AM
Hooray, error found! There are 2 library folders (of course!). Go to HD > Users > (yourname) > Library > Application Support > Microsoft. Set the permissions to your username: sudo chown (yourname) /Users/yourname/Library/Application\ Support/Microsoft
Teams works now
Mar 30 2020 05:06 PM - edited Mar 30 2020 05:08 PM
@Angel1060 could you please explain HOW to do what you have described thanks?
All I have in this folder is a Silverlight folder????
How do I set the permissions to your username: sudo chown (yourname) /Users/yourname/Library/Application\ Support/Microsoft?
Apr 01 2020 03:31 PM
@Angel1060 could you please explain the steps required to do this? I am also having the same issue and went looking for the library folder under my username but I don't have one?
Apr 03 2020 03:22 AM
@AdrianR has the SOLUTION : "Deleting the Microsoft folder [ in Macintosh/User/Yourusername/Library (if invisible just write
in the terminal)
/Application Support/Microsoft (the one to delete) ]
and letting Teams add the folder back itself solved the issue."
The sudo chown command in the terminal didn't work for me.
Thank you @AdrianR !
Apr 14 2020 11:09 PM
Apr 19 2020 04:58 AM - edited Apr 19 2020 04:58 AM
this worked for me
navigated to folder Macintosh HD/Library/Application support
'Get Info' on Microsoft folder
Changes ALL Sharing and Permissions to Read & Write
Then reinstalled Teams
Java error disappeared!
Thanks everyone for your ideas above :)
Apr 22 2020 11:56 AM
@figjamgle I tried it but still does not work. What do you have in the Microsoft Folder?
Apr 23 2020 11:00 AM
This is the solution:
there is a chance that the Teams folder is not created successfully. To check it, please navigate to the folder location /Users/(your username)/Library/Application Support/Microsoft/ and check if there is a folder named Teams. If not, please create it manually and then reopen Teams to see the result.
Apr 23 2020 03:21 PM
@Paolo_C Have you fixed this problem yet please? It's now doing my head in. I'm so frustrated. I seem to have tried everything. Still can't get Teams to work. Help!
Apr 25 2020 09:33 PM
@GBaussie I had success!
MacintoshHD>(your name)>Library (this folder may be hidden - right click for view options - Show Library Folder)>Application Support>Microsoft (then add Teams folder) restart Teams and it will populate that folder and open.)
I hope it works for you
Apr 26 2020 11:05 PM
Ive tried all suggestions. Still can't get it to install, Really confused now.
Works OK through my Chrome browser and on my iPhone, just not on my Mac.
Here's some info. What am I missing please?
May 06 2020 06:29 PM
i have the same error message with teams
I am using a mac airbook and cannot find or access the folders you are quoting
when i type them into my finder.