05-14-2019 07:17 PM
05-14-2019 07:17 PM
I've tried installing Teams for Mac a few times now and each time I end up with this error screen and the app never loads. I'm going to assume there's a conflict with something on my system, but I've no idea what or where to look.
Running Mojave 10.14.4 (18E226) on a MacBook Pro.
05-14-2019 10:41 PM
05-22-2019 01:33 AM
@adam deltinger - the app doesn't even get far enough to start creating logs. The Teams logs folder doesn't exist let alone the log file.
I have admin rights, and the app correctly prompts for access permissions when it installs.
Looking in to the error message it's complaining because it can't create the folder ~/Library/Application Support/Microsoft
Checking what was there already it turned out the folder was owned by root and not the current user like all the other folders.
Looking in to what could have caused that, I had an ancient Silverlight folder in there. No-one needs that, so let's kill it. rm -rf ~/Library/ApplicationSupport/Microsoft and try running Teams again and I got the same error. Repeated the process one more time to be sure and it all started working as expected.
An old installation of Silverlight messed up the permissions on the folder. Deleting the Microsoft folder and letting Teams add the folder back itself solved the issue.
09-12-2019 05:47 PM
@AdrianR I had same issue and just did sudo chown yourusername Microsoft from ~\Library\Applications Support\ directory and it worked straight away.
03-04-2020 02:57 AM
03-20-2020 05:31 AM
...same here. I haven't the faintest idea what else I can do. I have to work online with my colleagues because of the Corona crisis, but I can't because the teams app doesn't work. I have also tried everything that has been recommended here.
03-20-2020 05:45 AM
Hooray, error found! There are 2 library folders (of course!). Go to HD > Users > (yourname) > Library > Application Support > Microsoft. Set the permissions to your username: sudo chown (yourname) /Users/yourname/Library/Application\ Support/Microsoft
Teams works now
Monday - last edited Monday
@Angel1060 could you please explain HOW to do what you have described thanks?
All I have in this folder is a Silverlight folder????
How do I set the permissions to your username: sudo chown (yourname) /Users/yourname/Library/Application\ Support/Microsoft?
@Angel1060 could you please explain the steps required to do this? I am also having the same issue and went looking for the library folder under my username but I don't have one?