Lost connection when joining a meeting using desktop + mobile

New Contributor

Hi all,

Due to work needs (WFH), I usually use desktop+mobile or laptop+mobile for meetings (I used RDP login to my office desktop/laptop to share files). It is normal to join the conference with a laptop and a mobile phone. If I join the conference from a desktop and then a mobile phone, it is also normal, but if I join the conference from a mobile phone and then a desktop, about 30 seconds, my desktop will receive the error "We have a problem, please wait a few minutes. Try again in minutes" then disconnected, have you encountered this problem?

 

The version of OS and teams is below:

 

Desktop/Laptop OS: Windows 10 21H2 19044.2006

 

Desktop/Laptop Teams: 1.5.00.21668

 

Mobile Phone:

IPHONE 12 16.0(20A362)

Teams 4.16.77.20221635001/0912 

 

Thanks.

2 Replies

Hi @MickeyPECL 

 

Are you trying to transfer the call from Mobile to Desktop?
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=68776 

Is that feature failing? Need more information so that we can assist you accordingly.

 

With Regards,

Satish U

Hi Satish,
You are right, I have tried to transfer the call from desktop to mobile, it is normal, but from mobile to desktop that will be disconnected after 30 seconds.