Looking to get started with bots

[Jleebiker]

Hello. Looking to get started with Teams bot that will let our users chat in IT Help Desk requests. The bot should be able to connect to a 3rd party data source to be able to get ticket status and that's about it. Not looking for a full AI to help them solve problems. Just chat with bot to create a ticket and get ticket status. Where should we start for that? Thanks!

[#2 · Accepted solution]

@Jleebiker 

Hi, I'm by no means an expert, but I did a little blog about creating a chatbot in Teams a little while ago.  You can find it here. https://www.peterrising.co.uk/blog/bot-all-to-do-creating-a-chat-bot-for-teams

Hopefully might give you some ideas?

[#3]

Thanks! I'll take a look.