Mar 23 2020 03:21 AM
Hi, we have been using the live captions functionality in team meetings as a member of our team has need of the service to partake. It was working fine with no issues until very recently, where now it won't show for anyone, even though it appears to be turned on. Is there something I can do to resolve this or is it because it's still in testing?
All we see is a black empty box in the corner of the screen where the text should appear. Any help or information would be appreciated.
Thanks,
Stephen.
Mar 23 2020 03:34 AM
Mar 23 2020 03:46 AM
Hey @Linus Cansby Thanks for reaching out!
Yeah so we can start it fine, it was working for us all previously, but in the last few days, the black text box shows, but nothing happens from there. None of the users in the meeting are able to see any text.
I'll raise this with Microsoft report and see if they can help. Thanks again :)
Mar 23 2020 04:42 AM
Apr 23 2020 09:02 AM
I notice this in our environment as well. GCC Tenant however a couple weeks ago the option showed up
May 06 2020 11:43 AM
@Stephen_Murphy It's also not working for me and a few of us at our org. Some it is working - very inconsistent. I wonder if there is some sort of bug out there and if MS could let us know. Can't seem to find much on the subject out in the interwebs.
Jan 19 2021 05:32 AM
Dec 19 2022 02:21 AM
@AS anyone found the answer to this? .My user's caption work fine when someone calls him but if he initiates the call if doesn't work. If I delete the teams folder in his appdata profile, this will fix if you a week then if stops working again
Jan 18 2023 07:41 AM
@terrybridge38 this problem was in 2020. ^_^
however, I just re-join the same meeting on other devices. (such as a cellphone)
when I turned on this feature on my cellphone. then leave meetings.
then it's working on my laptop now.
It's amazing.
Jan 24 2023 11:00 AM
I do not even have the option to turn on Captions. I click on the three dots and "Turn on Live captions" is no longer available. I am deaf and work remotely. This is a serious problem for me.
Jan 26 2023 03:28 AM
Apr 10 2023 01:28 PM - edited May 17 2023 09:18 AM
There have been a lot of updates to Teams recently. Live captioning is now under Language and speech in More options. This feature is on by default.
May 17 2023 09:09 AM
@Davereyn83 Transcription and captions are two different features. Captioning does not create a record, it's live.