Lenovo ThinkSmart hub 500 "Cannot fetch calendar"

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Occasional Visitor

Hi, 

 

we've recently got Lenovo ThinkSmart Hubs 500 to use for our Microsoft teams meeting. We're able to log into the room account on the hub, you're able to make calls etc but will constantly display "Cannot fetch calendar". The source room sits solely on the cloud only

 

I've tested with normal users account and it works fine, no error of any sort. one was a migrated account and the other was a user created on the cloud. I'm confused why this is?

 

we run a hybrid office 365 system, on prem is exchange 2010

 

Can someone give me some advice on what to do to resolve this? can't roll out all the other devices until this error is resolved and I've looked everywhere. The existing errors post regards to this was confusing for me. 

2 Replies
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@Arachia 

did you get this resolved. i am having the exact same issue.

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@bjones96 @Arachia Were you able to solve this issue? We encountered the same problem.

 

Thanks