SOLVED

Lenevo ideaPad 3 crash with Teams app

Occasional Visitor

Hi, I have a Lenovo Ideanpad 3 15ADA05 and the other dat i installed Teams app.
During a videocall the PC crash: on display the teams view was freezed and i can't interact on anything, no keys on the keyboard were functioning, only the mouse were funnctioning but if i push on of the mouse key (left or right) i hear the sounds typycal of bios.
No keys combination like ctrl+alt+canc were fyunctioning and even the power button was not functioning and I can't event turn-off the PC keeping pushed the power button.
After around 30 minutes the PC came back from freeze and all was normal.

 

In the past i use regularry Team via web without any problem.

 

I see in other thread similar crash problems with Teams during videocall but none that freeze the power button of the PC.

 

Some ideas?

1 Reply
best response confirmed by ThereseSolimeno (Microsoft)
Solution

@Darthpeo 

 

Might be worth checking out this thread about issues related to a recent Lenovo update causing issues, and a mitigation where tuning down the CPU 1% avoids the problem.

 

Re: My Laptop shuts down during TEAMS calls - Microsoft Tech Community