SOLVED

Lenevo ideaPad 3 crash with Teams app

%3CLINGO-SUB%20id%3D%22lingo-sub-2315041%22%20slang%3D%22en-US%22%3ELenevo%20ideaPad%203%20crash%20with%20Teams%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2315041%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20have%20a%20Lenovo%20Ideanpad%203%2015ADA05%20and%20the%20other%20dat%20i%20installed%20Teams%20app.%3CBR%20%2F%3EDuring%20a%20videocall%20the%20PC%20crash%3A%20on%20display%20the%20teams%20view%20was%20freezed%20and%20i%20can't%20interact%20on%20anything%2C%20no%20keys%20on%20the%20keyboard%20were%20functioning%2C%20only%20the%20mouse%20were%20funnctioning%20but%20if%20i%20push%20on%20of%20the%20mouse%20key%20(left%20or%20right)%20i%20hear%20the%20sounds%20typycal%20of%20bios.%3CBR%20%2F%3ENo%20keys%20combination%20like%20ctrl%2Balt%2Bcanc%20were%20fyunctioning%20and%20even%20the%20power%20button%20was%20not%20functioning%20and%20I%20can't%20event%20turn-off%20the%20PC%20keeping%20pushed%20the%20power%20button.%3CBR%20%2F%3EAfter%20around%2030%20minutes%20the%20PC%20came%20back%20from%20freeze%20and%20all%20was%20normal.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIn%20the%20past%20i%20use%20regularry%20Team%20via%20web%20without%20any%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20see%20in%20other%20thread%20similar%20crash%20problems%20with%20Teams%20during%20videocall%20but%20none%20that%20freeze%20the%20power%20button%20of%20the%20PC.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESome%20ideas%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2315041%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2315334%22%20slang%3D%22en-US%22%3ERe%3A%20Lenevo%20ideaPad%203%20crash%20with%20Teams%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2315334%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1043018%22%20target%3D%22_blank%22%3E%40Darthpeo%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EMight%20be%20worth%20checking%20out%20this%20thread%20about%20issues%20related%20to%20a%20recent%20Lenovo%20update%20causing%20issues%2C%20and%20a%20mitigation%20where%20tuning%20down%20the%20CPU%201%25%20avoids%20the%20problem.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fmicrosoft-teams%2Fmy-laptop-shuts-down-during-teams-calls%2Fm-p%2F2155571%2Fhighlight%2Ftrue%23M85667%22%20target%3D%22_blank%22%3ERe%3A%20My%20Laptop%20shuts%20down%20during%20TEAMS%20calls%20-%20Microsoft%20Tech%20Community%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hi, I have a Lenovo Ideanpad 3 15ADA05 and the other dat i installed Teams app.
During a videocall the PC crash: on display the teams view was freezed and i can't interact on anything, no keys on the keyboard were functioning, only the mouse were funnctioning but if i push on of the mouse key (left or right) i hear the sounds typycal of bios.
No keys combination like ctrl+alt+canc were fyunctioning and even the power button was not functioning and I can't event turn-off the PC keeping pushed the power button.
After around 30 minutes the PC came back from freeze and all was normal.

 

In the past i use regularry Team via web without any problem.

 

I see in other thread similar crash problems with Teams during videocall but none that freeze the power button of the PC.

 

Some ideas?

1 Reply
best response confirmed by ThereseSolimeno (Microsoft)
Solution

@Darthpeo 

 

Might be worth checking out this thread about issues related to a recent Lenovo update causing issues, and a mitigation where tuning down the CPU 1% avoids the problem.

 

Re: My Laptop shuts down during TEAMS calls - Microsoft Tech Community