SOLVED

Latest Teams update seems to have muted all notification sounds.

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Anyone else having the issue? Seems to be since last nights update sounds have stopped working on the Desktop client at least. Haven't messed around with Mobile yet. 

35 Replies
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Following up on the MPN support comments above...

I also submitted this issue Monday via the Feedback/Report a Problem portion of the Teams Client. No Response. 

Screen Shot 2018-08-15 at 08.35.31.png

 

Regarding Outage Page, the closest I know is the Teams "Known Issues" page but this issue is not on it.

https://docs.microsoft.com/en-us/microsoftteams/known-issues

 

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Anyone get a response back about this issue? It's driving me nuts. I don't have a "Report a Problem" link when I mouse over the Feedback icon.

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Not a peep. My coworkers and I have also been suffering from crash loops, setting resets, and connection problems/unsent messages. Whatever MS did to Teams last weekend really borked it.

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Which is why I still prefer Skype, aside from the tragic new update they are forcing everyone to. They removed a lot of features, especially for customizing notifications. Now there is binary option - on or off instead of designating what types of notifications you want to receive. #fail
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I went ahead and just submitted a Ticket myself, it was fairly painless process since they said they know about it and are working on it, but just wanted to add my org to the list.

Ticket #:11114053
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Hi All, wanted to report this issue has been solved. Not sure on the patch rollout, but my client just received an update using "Check for updates" and a restart, and issue has now been resolved. Wanted to pass the news, so check yours and if not it should be rolling out to you soon!
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We started having this issue at the beginning of this week. I have been working with MS Support but they still haven't fix the issue. I have tried "Check for Updates" but it says I am at the current release.

Any ideas to try?  Thank you, Tim

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Hi Tim,

 

I've had the same issues and running the check for updates didn't work for me either. I went over to the MS Teams download page and re-downloaded the installer for Windows 7+ and ran the installer over my existing software. Ran a few tests in Teams and the sound appears to be working for now.

 

-Mike

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Thank you, I will give that a try :)

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Hi Christopher, there is same issue still going on out on my desktop app. No sounds or banner for notifications for any of chats and mentions. What are troubleshooting steps. Can anyone suggest.
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First of all, have you tried a full logout / login of the client?
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Still no sound when coworker send a message to me :(
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@vitaly-zdanevich I am having the same issue.  I am on a Mac. I cannot get any sounds/alerts.  If I miss the alert it goes away. I am wondering how to get the sounds and the badges working since its not in the system notifications section. I may try and reinstall as well. 

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@jmalat For me the notification sounds happen, but only on my headset. All other sounds, like Skype and Outlook notifications happen on my desktop speakers.

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You can change default sound device in Teams settings.
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so how do you get sound notifications - any