Feb 28 2021 03:02 PM
Hi,
This issue started happening recently and i can easily reproduce it. Using my T420s lenevo laptop running Windows 10 Enterprise. Each time i click on Join meeting or try to make a Teams call i get the blue screen saying :( Your PC ran into a problem and needs to restart. We're just collecting info......SYSYTEM_SERVICE_EXCEPTION (dxgkrnl.sys). It's an old laptop but still running well except for the fact that the battery drains in less than 60 minutes. I tried few suggestion found on the web with no luck. Installed al the windows updates, cleared the Teams cache and updated the drivers...
Teams app still runs fine with chats but i'm not using it to join meetings anymore, i use Teams on the web instead.
Any help would be appreciated.
Thanks.
Feb 28 2021 06:57 PM
Mar 01 2021 10:12 AM
Mar 02 2021 08:34 AM
Mar 05 2021 08:16 AM
Mar 23 2021 03:02 PM
I have exactly the same problem, on a Dell Latitude E5410, ten years old, with W10 Enterpise, as you. It worked fine until today, when it started crashing everytime I try to join a meeting, with or without the audio. I have not carried out any hardware modification.
Carlo