Laggy video on desktop app - enabling custom background fixes?

[Alex Nagy]

Hi Guys,

I'm wondering if anyone else is having the same problem, when I start a video in a meeting on the desktop app, my video is very laggy, as soon as I enable a custom background or the background blur it fixes the problem, disabling this makes it laggy again.

I don't have the same problem using the video in the web browser version of teams, really odd.

I made a video on my phone to show you whats happening, viewable here: https://imgur.com/Ve0d3r2

[#2]

I’ve noticed the lag here and there too on my own preview but the other end says it’s fine. Thinking it’s a bug with the video preview on the client. What if you disable 3D acceleration in settings it make any difference?

[#3]

Hi @ChrisWebbTech thanks for the response, I've tried disabling that but it still the same. Very odd. Also tried updating graphics card drivers, removing teams and re-installing etc. Odd bug. Other software such as the Zoom client don't have the bug so its definitely something to do with the teams desktop client.

[#4]

I have the exact same issue over here @Alex Nagy.

When I use Teams on my notebook with the build in camera, no issues. When I use Teams on my desktop PC with my Auky webcam, the video feed is very laggy, exept when I turn on background blur. Really weird and I hope they will fix it soon.

[#5]

@Alex Nagy I am having the exact same problem too, please let me know if you manage to fix it

[#6]

@Cameron__ 

No joy sorting it, the users you are speaking to don't notice it, and if you watch a playback of a recorded meeting it looks fine. Very odd.

[#7]

@Alex Nagy Check your video card drivers.

Make sure you got the latest version from the vendor website.

[#8]

@Alex Nagy 

I have the exact same problem!

I use Teams on my desktop with Logitech webcam and the video feed is very laggy,
but when I turn on background blur, the problem disappear...…. weird

[#9]

I was having the same issue with my new webcam. I just found that, for some reason, there were two options in Settings->Devices->Camera. Both for the same camera, but one had "Cam_Engine-1" appended to the camera name. When I selected that second one, the lagging disappeared. Something to check in your setup if you are still using blur to fix it.

[#10]

I'm seeing the same behavior, as well as one of my colleagues. I have tried signing out of teams and back in and that seems to address it at least for a few days. I haven't tried the background blur, will try next time it occurs and report back.

Running an HP 7th gen Elitedesk Mini and a Logitech Brio cam. Monitor is 4k. Drivers for video and camera are current.

[#11]

@Alex Nagy  Guys. ... Had lagg  issue with $200 Logitec 4K webcam...... Fixed it by going into MS Teams/settings/general and checked the "Disable GPU hardware acceleration"... closed and restarted MS Teams,, all good

[#12]

@billyk1035 I can confirm this did not work for us. Completely exiting Teams and going back in seems to resolve it for us. Although since a new point version came out in the last few days, we're not seeing it happen as frequently.

[#13]

@billyk1035 That worked for me thanks with a full/hard re-start on Teams. Thanks.