Issues with Teams after upgrading from free version to O365

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New Contributor

Hi everyone,

 

I just upgraded my organisation from the free version of MS Teams to the paid O365 Essentials subscription yesterday morning.

 

However, I am having a lot of issues and am not able to access the premium features of Teams i.e.  the tabs of Planner and Org Chart, etc. I am however able to for example access Planner as a stand-alone app. It is therefore purely the integration with Teams that is not working. Sharepoint is also working perfectly.

planner_tab.PNG

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planner_tab_2.PNG

 

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Another problem I have is this screen, not being able to load information on the Teams in Teams admin. Could these be related?

info_missing.PNG

 

Any advice on what might cause this behaviour?

 

 

Kind regards,

Jente Rosseel

2 Replies
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That’s strange! Your subscription should have anything to do with this, it’s all included!
When did you upgrade your subscription? If it was recently wait a little while, logout from teams and try again! Otherwise I would create a ticket with MS!

Regarding the teams admin center issue, I’ve seen this lots of times! It usually resolved itself after a few hours or a day!

Adam
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@adam deltinger Thanks for the reply!

 

I upgraded my subscription 3 days ago from the free version. I would also think it is all included yet I still don't see the Planner. Also on my phone the Teams app still says the organisation is on the free version. This is strange since all other Office 365 functions seem to be working perfectly.

 

I have logged out and in multiple times on all devices without any luck, I also checked the account of my co-workers with new licenses which have the same issues. I have opened a support ticket with Microsoft but follow-up is rather slow.

 

The other issue indeed resolved itself! Thanks!

 

Jente