Mar 26 2020 04:55 AM
Hello,
I started using Microsoft Teams a few days ago. However, I am facing a problem since the very first day: when I try to join a call with my team I am not able to hear them (and they are also not hearing me). In fact, even though from my side I join the calls, they see me as "Calling...". It is really strange, because I can talk to a single person without any problem. I am talking with my company IT support, but it is not being helpful at all. Could somebody help me?
Thank you in advance, greetings.
Mar 26 2020 05:10 AM
It seems like when you are making a Conference Call all the UDP Ports which are required to make a conference call is getting blocked by some of the application installed on the Laptop.
Can you please install the Teams Application on your then try to make a conference call and see. If the same is working it is for sure an Antivirus or a third party application is blocking the connectivity during the conference call.
With Regards,
Satish U
Mar 26 2020 06:43 AM
@RealTime_M365 Thank you for the information. The IT Support also suggested me to install the Teams app in my mobile phone, but I also had to download another app to log in (Intune), but it has been impossible to me to link my account to my mobile phone.
How can I know the ports needed by Teams and which ports are being used by my laptop?
Thank you, greetings.
Mar 26 2020 07:55 AM