SOLVED

Issue With Auto Attendant-Recording

Brass Contributor

Hello all,

I have recently seen this problem with several different customers.

Add a recording to AA and the recording works properly.
After a few days, it changes to an Audio file and there is silence when calling AA.

This happens every time re-file in proper (mp3) format.

Has anyone encountered this problem?

 

Screenshot 2020-10-18 170444.png

 

1 Reply
best response confirmed by ElazarOhayon (Brass Contributor)
Solution

 

@ElazarOhayon 

we removed the auto Attendant.

we build a new AA and now the problem fixed.

it seems like the auto Attendant Corrupted for some reason.

 

1 best response

Accepted Solutions
best response confirmed by ElazarOhayon (Brass Contributor)
Solution

 

@ElazarOhayon 

we removed the auto Attendant.

we build a new AA and now the problem fixed.

it seems like the auto Attendant Corrupted for some reason.

 

View solution in original post