Issue after Installation of Teams on Windows 10

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Occasional Visitor

I find this issue over and over, after installation is made the app won t start, it would just create a shortcut and after double clicked will seem like is gonna start to later realized that is vanished, any advise why is not possible to do it in my Windows 10 Laptop ???

 

2020-06-04 22:07:23> ApplyReleasesImpl: In linkTargetForVersionInfo
2020-06-04 22:07:23> ApplyReleasesImpl: Creating shortcut for Teams.exe => C:\Users\fj_so\Desktop\Microsoft Teams.lnk
2020-06-04 22:07:23> ApplyReleasesImpl: About to save shortcut: C:\Users\fj_so\Desktop\Microsoft Teams.lnk (target C:\Users\fj_so\AppData\Local\Microsoft\Teams\Update.exe, workingDir C:\Users\fj_so\AppData\Local\Microsoft\Teams, args --processStart "Teams.exe", toastActivatorCSLID d1b22d3d-8585-53a6-acb3-0e803c7e8d2a)
2020-06-04 22:14:18> Program: Starting Squirrel Updater: --processStart Teams.exe --process-start-args --system-initiated
2020-06-04 22:14:18> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Cloud\Office\16.0\Teams does not exist
2020-06-04 22:14:18> Program: Registry value Software\Policies\Microsoft\Cloud\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2020-06-04 22:14:18> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Teams does not exist
2020-06-04 22:14:18> Program: Registry value Software\Policies\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2020-06-04 22:14:18> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Teams does not exist
2020-06-04 22:14:18> Program: Registry value Software\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2020-06-04 22:14:18> Program: Registry flags are not set: proceed with default value NotConfigured
2020-06-04 22:14:18> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams does not have DeadEndV3
2020-06-04 22:14:18> Program: Registry value Software\Microsoft\Office\Teams\DeadEndV3 does not exist. Return default value: false
2020-06-04 22:14:18> Program: autoStartGpoPolicy NotConfigured
2020-06-04 22:14:18> Program: deadEndEncounter False
2020-06-04 22:14:18> Program: preventAutoStart False
2020-06-04 22:14:18> Program: Want to launch 'C:\Users\fj_so\AppData\Local\Microsoft\Teams\current\Teams.exe'
2020-06-04 22:14:19> Program: About to launch: 'C:\Users\fj_so\AppData\Local\Microsoft\Teams\current\Teams.exe': --system-initiated
2020-06-04 22:14:48> Program: Starting Squirrel Updater: --processStart Teams.exe
2020-06-04 22:14:48> Program: Want to launch 'C:\Users\fj_so\AppData\Local\Microsoft\Teams\current\Teams.exe'
2020-06-04 22:14:49> Program: About to launch: 'C:\Users\fj_so\AppData\Local\Microsoft\Teams\current\Teams.exe':

2 Replies
Highlighted

@ferjaso 

Is your client managed by a corporate IT or is it a private owned?

 

So in this directory there are the teams files?

C:\Users\fj_so\AppData\Local\Microsoft\Teams

 

How about the eventlog? Is there an entry @ application that might tell you why it is not possible (or maybe in the applocker eventlog if corporate managed)

Application and Services Logs\Microsoft\Windows, click AppLocker

Highlighted

@ferjaso Hello, try this procedure.

 

1. Uninstall Teams desktop app 

2. Delete the Teams folder (go to Start/Win button and type %localappdata%\Microsoft\Teams)

3. Reinstall Teams desktop app https://teams.microsoft.com/downloads 

 

https://aka.ms/AA2jisb