SOLVED

Is it possible to transfer call to a specific number from Teams client?

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Occasional Contributor

Hi everyone,

Our Teams are now configured with Direct Routing function and is connected with another PBX through SBC. 

We set a ring group in another PBX, including that PBX's extension and a dummy extension which will call Teams client simultaneously.

We have confirmed that PBX extension and Teams Client can call each other normally.

Now if there is an incoming call to this ring group, Teams client can answer this call. 

But when tried transferring the call, it seems that I can only transfer to an internal teams user.

Is it possible to transfer call to a specified number from Teams client?

 

Any idea is warmly welcome!

6 Replies
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Hi,

 

Yes, you can transfer calls to external PSTN numbers. In the more actions menu you have the options Transfer and Consult then transfer.

Linus Cansby_0-1595972045600.png

 

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@Linus Cansby 

Hi Linus,

Thank you for your reply!

 

I know the transfer menu, but after clicking transfer, I can only select a teams user to transfer the call.

There is no dial pad for me to enter a specific number.

 

Is it related to my account access, or something else?

2.png

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Best Response confirmed by Audreylu92 (Occasional Contributor)
Solution

@Audreylu92 Just type the phone number into the search box.

 
 

calltransfer.png

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@Ryan Steele 

Hi Ryan,

Yes, you are right!  I also found it. 

Thank you so much for your sharing!

 

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@Ryan Steele 

Hi Ryan,

I have an additional question.

After transferring the call from teams, the opposite side can't hear hold music, just quiet.

But if I hold a call on teams client, the opposite side can hear Teams default hold music.

I am wondering if it's Teams technical design, that no hold music will be played when call is transferred?

 

 

 

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@Audreylu92 I've looked into this and learned that yes, this is by design. It is due to the way Microsoft has implemented hold music. See this post by @DaveChomi for the technical details.