Iphone - Teams Unable to answer calls from CallQueues

[Kai Stenberg]

Hi,

one of my customers are using CallQueues and Autoattendant and when answer the call on Teams for Windows it works fine. 

When answer calls on the Teams client on Iphone they get no sound.

Calling in and out from the Teams client on Iphone works fine.

The teams client for Iphone are 4.21.

Any suggestions to get this working?

[#2 · Accepted solution]

Hello Kai,

Can you check if you disable the conference mode in the Call Queue if the users are able to hear the audio in the Call Queue using the Microsoft Teams app on the IPhone.

With Regards,
Satish Upadhyaya

[#3]

Hi.
It now works. The conf mode was disabled.
It was an iphone teams client issue. The last update from Microsoft works on this.