Intermittent teams image issue

%3CLINGO-SUB%20id%3D%22lingo-sub-3000970%22%20slang%3D%22en-US%22%3EIntermittent%20teams%20image%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3000970%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22%22%3E%3CDIV%20class%3D%22%22%3EImages%20displayed%20on%20Teams%20will%20fail%20to%20show%20up%20in%20chats%20between%20users.%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3EThe%20issue%20is%20intermittent%2C%20so%20you%20may%20click%20on%20a%20image%20and%20it%20will%20load%20up%20initially%20but%20if%20you%20close%20it%20a%20few%20times%20or%20more%2C%20you%20will%20find%20either%20on%20the%203rd%2C%205th%20or%207th%20attempt%20to%20open%20the%20file%2C%20it%20will%20fail%20to%20open%20and%20displays%20a%20blank%20screen%20(attached%20a%20screenshot%20-%20please%20see%20this%20attached%20to%20the%20ticket).%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3EIf%20I%20click%20on%20another%20chat%20the%20display%20will%20return%20and%20I%20would%20have%20to%20go%20back%20to%20the%20original%20chat%20and%20try%20and%20reload%20the%20image%20and%20hope%20that%20it%20doesn't%20go%20blank.%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3EIn%20order%20to%20troubleshoot%20the%20following%20steps%20have%20been%20carried%20out%3A%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E1)%20Restart%20my%20machine%20and%20retry%20-%20same%20issue.%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E2)%20Sign%20out%20from%20Teams%20and%20close%20Teams%20and%20reload%20the%20application%20-%20same%20issue.%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E3)%20Check%20for%20updates%20-%20same%20issue.%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E4)%20Uninstall%20and%20reinstall%20teams%20-%20same%20issue.%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E5)%20Closed%20Teams%20and%20cleared%20the%20teams%20cache%20from%20%25appdata%25%2FMicrosoft%2FTeams%20-%20same%20issue.%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E6)%20Ticket%20the%20option%20for%20Disable%20GPU%20hardware%20acceleration%20(requires%20restarting%20Teams)%2C%20restarted%20Teams%20-%20same%20issue.%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E7)%20Tried%20to%20change%20file%20open%20preference%20setting%20to%20desktop%20app%20-%20same%20issue%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3EPlease%20can%20I%20request%20some%20assistance%3F%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3000970%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3003525%22%20slang%3D%22en-US%22%3ERe%3A%20Intermittent%20teams%20image%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3003525%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1171147%22%20target%3D%22_blank%22%3E%40Ini%3C%2FA%3E%26nbsp%3BDo%20you%20have%20anything%20that%20might%20be%20blocking%20certain%20websites%3F%20Make%20sure%20you%20have%20allowed%20all%20the%20sites%20in%20the%20list%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fenterprise%2Furls-and-ip-address-ranges%3Fview%3Do365-worldwide%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EOffice%20365%20URLs%20and%20IP%20address%20ranges%20-%20Microsoft%20365%20Enterprise%20%7C%20Microsoft%20Docs%3C%2FA%3E.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI've%20seen%20a%20similar%20effect%20when%20*.skype.com%20was%20blocked%2C%20sometimes%20images%20were%20coming%20from%20a%20CDN%20on%20that%20URL.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3005057%22%20slang%3D%22en-US%22%3ERe%3A%20Intermittent%20teams%20image%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3005057%22%20slang%3D%22en-US%22%3ESame%20issue%20here.%3CBR%20%2F%3ERight%20after%20Teams%20is%20started%20(a%20few%20seconds)%20images%20load%20up%20if%20you%20click%20on%20them%20to%20have%20them%20in%20their%20original%20size.%20But%20if%20you%20do%20this%20again%20the%20image%20won't%20show%20up.%3CBR%20%2F%3EAlready%20did%20the%20following%3A%3CBR%20%2F%3E-%20cleared%20cache%3CBR%20%2F%3E-%20logged%20out%20and%20logged%20in%20my%20user%3CBR%20%2F%3E-%20reinstalled%20teams%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20works%20fine%20in%20the%20web-version.%20It%20is%20just%20the%20desktop%20version%20where%20this%20issue%20is%20present.%3CBR%20%2F%3ELast%20Week%20this%20worked%20fine%2C%20but%20this%20week%20(Version%201.4.00.29469%20(64-Bit))%20it%20is%20really%20unusable%20if%20you%20often%20get%20screenshots%20to%20analyze.%3C%2FLINGO-BODY%3E
Contributor
Images displayed on Teams will fail to show up in chats between users.
 
The issue is intermittent, so you may click on a image and it will load up initially but if you close it a few times or more, you will find either on the 3rd, 5th or 7th attempt to open the file, it will fail to open and displays a blank screen (attached a screenshot - please see this attached to the ticket).
 
If I click on another chat the display will return and I would have to go back to the original chat and try and reload the image and hope that it doesn't go blank.
 
In order to troubleshoot the following steps have been carried out:
 
1) Restart my machine and retry - same issue.
2) Sign out from Teams and close Teams and reload the application - same issue.
3) Check for updates - same issue.
4) Uninstall and reinstall teams - same issue.
5) Closed Teams and cleared the teams cache from %appdata%/Microsoft/Teams - same issue.
6) Ticket the option for Disable GPU hardware acceleration (requires restarting Teams), restarted Teams - same issue.
7) Tried to change file open preference setting to desktop app - same issue
 
 
 
Please can I request some assistance?
 
2 Replies

@Ini Do you have anything that might be blocking certain websites? Make sure you have allowed all the sites in the list at Office 365 URLs and IP address ranges - Microsoft 365 Enterprise | Microsoft Docs.

 

I've seen a similar effect when *.skype.com was blocked, sometimes images were coming from a CDN on that URL.

Same issue here.
Right after Teams is started (a few seconds) images load up if you click on them to have them in their original size. But if you do this again the image won't show up.
Already did the following:
- cleared cache
- logged out and logged in my user
- reinstalled teams

It works fine in the web-version. It is just the desktop version where this issue is present.
Last Week this worked fine, but this week (Version 1.4.00.29469 (64-Bit)) it is really unusable if you often get screenshots to analyze.