Oct 05 2023 03:22 AM
Oct 05 2023 03:22 AM
Hi There. In Intune we have a 365 app suite configured and assigned for all our devices. The suite has all the office apps enabled including Teams. This app was installing fine until approximately October 1th. After that date we noticed all installations of this suite are missing the Teams application and we can't get it to install using the 365 app suite. Reviewing the installation status in Intune for an affected device shows it's status is "Waiting for install status", "Pending install".
Using https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#additional-troubleshooting-deta... we enabled installation logging. In the installation log we noticed an entry "BlockedAppsByRegions" that has our country (NL) in the list. This sounds like the reason why it's not installed. Could this be related to the unbundling of Teams in EEA and Switzerland as described here?: https://blogs.microsoft.com/eupolicy/2023/08/31/european-competition-teams-office-microsoft-365/#:~:...).
All information provided by MS states that for current customers nothing would change, only for new contracts so why is the installation of Teams being blocked by region as it seems? And how do i disable this blockage?
I have shared the logfile for anyone interrested: https://summacollege-my.sharepoint.com/:u:/g/personal/stjo_summacollege_nl/EUqGKqC7biJInNnkhpyxqTcBB...
How do we enable the installation of Teams from Intune in a supported way, still making use of the Intune build in 365 Application including Teams.
Oct 05 2023 04:24 AM
The log file you provided shows that the installation of Teams is definitely being blocked by the BlockedAppsByRegions policy.
This policy is used to prevent the installation of specific apps in certain regions. In this case, Teams is being blocked in the Netherlands.
The reason for this block is definitely related to the unbundling of Teams in the EEA and Switzerland. Under the terms of the agreement, Microsoft must offer Teams as a separate product from Office 365 in the EEA and Switzerland.
I recommend that you contact Microsoft support to see if they can help you disable the BlockedAppsByRegions policy for your organization. They should be able to provide you with the most up-to-date information and guidance on resolving this issue.
Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.
If the post was useful in other ways, please consider giving it Like.
Oct 05 2023 07:03 AM
Hi Leon Pavesic, thanks for your reply.
I have just been on the phone with MS and they have confirmed that this is a known issue. In the 365 admin center this is logged under ID OP678085.
Title: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland
User impact: Users may not see Microsoft Teams when installing Microsoft 365 or Office desktop apps in the EEA and Switzerland.
More info: Users who install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area (EEA) and Switzerland may see that Microsoft Teams isn't installed.
Affected users can follow these steps to install Microsoft Teams separately: https://www.microsoft.com/en-us/microsoft-teams/download-app
Admins can follow these steps to install Microsoft Teams to devices across their environments: https://learn.microsoft.com/en-us/microsoftteams/msi-deployment
Current status: We've identified an issue where Microsoft Teams isn't installed in new deployments of Microsoft 365 in the European Economic Area and Switzerland. We're developing an update for the Microsoft 365 Apps installer that will include Microsoft Teams for organizations that have a Microsoft Teams service plan in the affected regions. We anticipate the issue will be resolved by November 14, 2023. At our next communication update, we'll let you know about our progress developing the fix for the Microsoft 365 Apps installer.
Scope of impact: This event may impact users who attempt to install Microsoft 365 or Office desktop apps on Windows devices located in the European Economic Area and Switzerland.
Next update by: Friday, October 6, 2023 at 12:00 AM GMT+2
Oct 12 2023 10:26 AM
@Summa040 Hello, we have the same issue in FRANCE since 10 of october unable to install Teams with O365 Suite published by INTUNE, Word, excel, etc..(I have tried different channel but it's the same issue). are installed but not Teams and in top of that the installation status in company portal is stuck on pending install.
Oct 13 2023 04:30 AM
Oct 13 2023 05:02 AM
What MS told me is that they will release a new installer that would fix the Teams issues
Oct 13 2023 05:33 AM
@Summa040yes it's crazy but I can't wait the MS patch, I deploy devices everyday via INTUNE, Office and Teams are mandatory so I decided to remove Teams from Office and deploy the program from Standalone teams-machine-wide installer to solve this problem.
Oct 13 2023 12:43 PM - edited Oct 13 2023 12:49 PM
It was the worst moment to block Teams installation when they are moving to next Teams major version update. It has no sense to block Teams when users are already using licences that are not affected by legal issues on EEA countries, which only affect to new licences.
I'm going to manually deploy new version by using instructions in this page:
But I haven't any information about how to configure detection and uninstall. I checked regedit but I haven't find any clue after installation. It seems it's some kind of Windows Store hybrid app, but it's not allowed to deploy as usual Windows Store app on Intune.
These are crazy days for IT enterprise admins. Thanks, Microsoft!
Oct 20 2023 02:50 AM
Nov 02 2023 05:38 AM
Nov 02 2023 06:43 AM