SOLVED

Incoming call puts current call on hold

%3CLINGO-SUB%20id%3D%22lingo-sub-1150715%22%20slang%3D%22en-US%22%3EIncoming%20call%20puts%20current%20call%20on%20hold%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1150715%22%20slang%3D%22en-US%22%3E%3CP%3EInbound%20Calls%20during%20a%20Call%20or%20Meeting%20place%20the%20current%20call%20on%20hold%20(even%20large%20meetings)%20creating%20a%20disruption.%20These%20inbound%20calls%20should%20be%20pushed%20to%20voicemail.%20Example%3A%20Large%20meeting%20is%20taking%20place%2C%20an%20attendee%20gets%20an%20inbound%20call%2C%20immediately%20places%20the%20entire%20meeting%20on%20hold%2Fdisrupts%20the%20presentation%2Fstarts%20hold%20music%20across%20all%20audio.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EA%20%22Resume%22%20button%20will%20appear%20(because%20the%20call%20is%20on%20hold%2C%20which%20it%20should%20not%20be)%2C%20but%20the%20Resume%20button%20is%20often%20either%20ineffective%20(repeatedly%20pressing%20%22Resume%22%20has%20no%20effect)%2C%20or%20it%20just%20take%20a%20long%20time%20to%20have%20an%20effect%20(several%20seconds%2C%20making%20it%20seem%20like%20there%20is%20no%20effect).%26nbsp%3B%20Meanwhile%2C%20the%20people%20on%20the%20first%20call%20hear%20hold%20music.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1150715%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ENew%20call%20puts%20existing%20call%20on%20hold%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1150876%22%20slang%3D%22en-US%22%3ERe%3A%20Incoming%20call%20puts%20current%20call%20on%20hold%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1150876%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWill%20the%20meeting%20be%20placed%20on%20hold%20automatic%20when%20you%20get%20an%20incoming%20call%20or%20is%20it%20when%20you%20answer%20the%20incoming%20call%20during%20the%20meeting%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20should%20work%20like%20this%3A%20When%20you%20are%20in%20a%20meeting%20or%20busy%20in%20a%20call%20and%20you%20get%20a%20second%20call%20you%20can%20select%20if%20you%20want%20to%20answer%20the%20second%20call%20or%20not.%20If%20you%20answer%20it%20your%20first%20call%20(or%20meeting)%20will%20be%20put%20on%20hold.%20If%20you%20don't%20answer%20the%20second%20call%20it%20will%20go%20to%20voicemail%2C%20you%20can%20also%20click%20the%20red%20deny%20button%20and%20it%20will%20go%20directly%20to%20voicemail.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20want%20to%20you%20can%20set%20yourself%20as%20%22Do%20Not%20Disturb%22%20and%20calls%20will%20go%20directly%20to%20voicemail.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20is%20also%20possible%20to%20use%20Busy-on-Busy%2C%20the%20second%20caller%20will%20then%20get%20a%20busy%20signal%20if%20you%20are%20busy%20in%20a%20call%20or%20meeting.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fteams-calling-policy%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fteams-calling-policy%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20have%20the%20same%20experience%20with%20the%20Resume-button%20on%20other%20computers%20or%20if%20you%20use%20the%20Teams%20Web%20application%20(%3CA%20href%3D%22https%3A%2F%2Fteams.microsoft.com)%3F%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fteams.microsoft.com)%3F%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1150888%22%20slang%3D%22en-US%22%3ERe%3A%20Incoming%20call%20puts%20current%20call%20on%20hold%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1150888%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9476%22%20target%3D%22_blank%22%3E%40Linus%20Cansby%3C%2FA%3E%3A%26nbsp%3B%20Thanks%20for%20the%20reply.%26nbsp%3B%20I%20will%20pay%20more%20attention%20next%20time%20(it%20has%20happened%20twice%20in%20the%20past%20two%20days).%26nbsp%3B%20I%20believe%20it%20happens%20when%20I%20decline%20the%20call%20(or%20maybe%20it%20happens%20automatically%20as%20I%20am%20attempting%20to%20decline%20the%20new%20call%20to%20turn%20off%20the%20ringer%20in%20my%20ear).%26nbsp%3B%20In%20both%20cases%2C%20I%20did%20%3CEM%3Enot%3C%2FEM%3E%20take%20the%20incoming%20call%3B%20I%20had%20no%20intention%20of%20accepting%20the%20incoming%20call.%26nbsp%3B%20The%20incoming%20call%20was%20successfully%20deferred%20to%20voicemail%2C%20but%20the%20active%20call%20was%20put%20on%20hold%2C%20with%20the%20non-responsive%20%22Resume%22%20button%20on%20the%20screen.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20not%20using%20the%20web%20app%3B%20I'm%20just%20using%20the%20app%20installed%20on%20my%20PC.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1151269%22%20slang%3D%22en-US%22%3ERe%3A%20Incoming%20call%20puts%20current%20call%20on%20hold%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1151269%22%20slang%3D%22en-US%22%3E%3CP%3ENote%20that%20if%20you%20click%20anywhere%20except%20on%20the%20red%20hang%20up%20button%20on%20the%20call%20toaster%20you%20will%20answer%20the%20call.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F169030i8FE1D64DBF2E34A2%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clipboard_image_0.png%22%20title%3D%22clipboard_image_0.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20could%20also%20be%20settings%20or%20bug%20in%20software%20for%20your%20headset.%20Make%20sure%20that%20your%20software%20for%20the%20headset%20is%20up%20to%20date%20and%20that%20the%20firmware%20is%20the%20latest.%20One%20example%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftwitter.com%2FLCansby%2Fstatus%2F1167322330227339265%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Ftwitter.com%2FLCansby%2Fstatus%2F1167322330227339265%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1151386%22%20slang%3D%22en-US%22%3ERe%3A%20Incoming%20call%20puts%20current%20call%20on%20hold%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1151386%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F9476%22%20target%3D%22_blank%22%3E%40Linus%20Cansby%3C%2FA%3E%26nbsp%3BThanks.%20I'm%20using%20a%20Jabra%20head%20set.%26nbsp%3B%20I%20went%20into%20the%20settings%20for%20the%20headset%2C%20and%20notices%20an%20%22Auto%20reject%20call%22%20setting.%20I%20checked%20that.%26nbsp%3B%20Not%20sure%20if%20that%20puts%20it%20into%20voicemail%2C%20or%20just%20rejects%20the%20call.%26nbsp%3B%20Hopefully%20the%20former.%26nbsp%3B%20Not%20exactly%20what%20you%20suggested%2C%20but%20rejecting%20a%20call%20is%20better%20than%20dropping%20a%20call%20I%20am%20already%20on.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20will%20check%20back%20in%20here%20if%20that%20does%20not%20work.%26nbsp%3B%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1484124%22%20slang%3D%22en-US%22%3ERe%3A%20Incoming%20call%20puts%20current%20call%20on%20hold%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1484124%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F544809%22%20target%3D%22_blank%22%3E%40MN-552%3C%2FA%3E%26nbsp%3BWere%20you%20able%20to%20resolve%20this%3F%20Any%20luck%20finding%20a%20good%20solution%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1484148%22%20slang%3D%22en-US%22%3ERe%3A%20Incoming%20call%20puts%20current%20call%20on%20hold%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1484148%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F591916%22%20target%3D%22_blank%22%3E%40TylerStorlie%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20had%20to%20send%20all%20incoming%20calls%20to%20voicemail%20directly.%26nbsp%3B%20So%2C%20when%20I%20am%20in%20a%20meeting%2C%20I%20no%20longer%20am%20able%20to%20see%20incoming%20calls.%26nbsp%3B%20That%20fixes%20the%20problem%2C%20albeit%20in%20a%20less%20than%20optimal%20way%2C%20as%20I%20would%20like%20to%20see%20who%20is%20trying%20to%20contact%20me%2C%20even%20during%20a%20call%2Fmeeting.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Inbound Calls during a Call or Meeting place the current call on hold (even large meetings) creating a disruption. These inbound calls should be pushed to voicemail. Example: Large meeting is taking place, an attendee gets an inbound call, immediately places the entire meeting on hold/disrupts the presentation/starts hold music across all audio.

 

A "Resume" button will appear (because the call is on hold, which it should not be), but the Resume button is often either ineffective (repeatedly pressing "Resume" has no effect), or it just take a long time to have an effect (several seconds, making it seem like there is no effect).  Meanwhile, the people on the first call hear hold music.

6 Replies
Highlighted
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

Hi,

 

Will the meeting be placed on hold automatic when you get an incoming call or is it when you answer the incoming call during the meeting? 

 

It should work like this: When you are in a meeting or busy in a call and you get a second call you can select if you want to answer the second call or not. If you answer it your first call (or meeting) will be put on hold. If you don't answer the second call it will go to voicemail, you can also click the red deny button and it will go directly to voicemail.

 

If you want to you can set yourself as "Do Not Disturb" and calls will go directly to voicemail.

 

It is also possible to use Busy-on-Busy, the second caller will then get a busy signal if you are busy in a call or meeting.

https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy

 

 

Do you have the same experience with the Resume-button on other computers or if you use the Teams Web application (https://teams.microsoft.com)? 

Highlighted

@Linus Cansby:  Thanks for the reply.  I will pay more attention next time (it has happened twice in the past two days).  I believe it happens when I decline the call (or maybe it happens automatically as I am attempting to decline the new call to turn off the ringer in my ear).  In both cases, I did not take the incoming call; I had no intention of accepting the incoming call.  The incoming call was successfully deferred to voicemail, but the active call was put on hold, with the non-responsive "Resume" button on the screen.

 

I am not using the web app; I'm just using the app installed on my PC.

Highlighted

Note that if you click anywhere except on the red hang up button on the call toaster you will answer the call.

clipboard_image_0.png

 

It could also be settings or bug in software for your headset. Make sure that your software for the headset is up to date and that the firmware is the latest. One example:

https://twitter.com/LCansby/status/1167322330227339265

Highlighted

@Linus Cansby Thanks. I'm using a Jabra head set.  I went into the settings for the headset, and notices an "Auto reject call" setting. I checked that.  Not sure if that puts it into voicemail, or just rejects the call.  Hopefully the former.  Not exactly what you suggested, but rejecting a call is better than dropping a call I am already on.

 

I will check back in here if that does not work.  Thanks!

Highlighted

@MN-552 Were you able to resolve this? Any luck finding a good solution? 

Highlighted

@TylerStorlie 

I had to send all incoming calls to voicemail directly.  So, when I am in a meeting, I no longer am able to see incoming calls.  That fixes the problem, albeit in a less than optimal way, as I would like to see who is trying to contact me, even during a call/meeting.