inbound caller ids missing

%3CLINGO-SUB%20id%3D%22lingo-sub-3302153%22%20slang%3D%22en-US%22%3Einbound%20caller%20ids%20missing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3302153%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20i%20need%20your%20help%20on%20this.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhenever%20a%20user%20should%20call%20through%20teams%2C%20the%20person's%20caller%20ID%20is%20not%20showing%20but%20just%20the%20phone%20number.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EHere%20is%20the%20screenshot%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22IBN_0-1651657026880.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F369056i18A09C3F043A90BA%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22IBN_0-1651657026880.png%22%20alt%3D%22IBN_0-1651657026880.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3302153%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECaller%20ID%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3302250%22%20slang%3D%22en-US%22%3ERe%3A%20inbound%20caller%20ids%20missing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3302250%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1171147%22%20target%3D%22_blank%22%3E%40IBN%3C%2FA%3E%20%2C%3CBR%20%2F%3E%3CBR%20%2F%3Eis%20the%20user%20a%20Microsoft%20teams%20licenced%20%3F%20does%20he%20have%20a%20UPN%20with%20a%20DID%20affected%20%3F%3CBR%20%2F%3EIs%20he%20calling%20a%20call%20queue%20forwarding%20to%20your%20account%20or%20just%20a%20rule%20setting%20in%20his%20teams%20client%20%3F%3CBR%20%2F%3EPlease%20provide%20all%20the%20use%20case%20.%3CBR%20%2F%3E%3CBR%20%2F%3EBest%20regards.%3CBR%20%2F%3EAnass.%3C%2FLINGO-BODY%3E
Super Contributor

Hello,

 

Please i need your help on this.

 

Whenever a user should call through teams, the person's caller ID is not showing but just the phone number.

 

Here is the screenshot

 

IBN_0-1651657026880.png

 

1 Reply
Hi @IBN ,

is the user a Microsoft teams licenced ? does he have a UPN with a DID affected ?
Is he calling a call queue forwarding to your account or just a rule setting in his teams client ?
Please provide all the use case .

Best regards.
Anass.