in MS Team external users (other tenant) shows offline

Occasional Contributor

when i added external user in Ms team so it shows offline. but user is online.

5 Replies
If that user is not in Teams-only mode, the presence is based on Skype for business! Check if that’s the case and also if The users Skype Client is Offline
sir, External user is also on Ms team
best response confirmed by ThereseSolimeno (Microsoft)
Hi again!
Yes, I understand but it depends on what co-existence mode the user is on in Teams. If the user is in island mode, all external people will see that persons Skype presence instead!

Do your messages arrive at that persons Teams client?

@adam deltinger 


   this issue was from other end, so now resolved.



Mukund2020 could you please let me know what was the issue i am facing same kind of issue.