Images not opening until Teams dragged and dropped to another screen

Occasional Visitor

Many of us are having issues where clicking on an image in a Teams chat will not open the image-viewer unless you drag and drop the entire Teams window onto my second screen.

The chat text disappears leaving a blank grey window but the black image-viewer doesn't start. Currently having to move the Teams window, click another chat and then back to the required chat and then click in the image to view the image. It also doesn't happen on every image, every time - very inconsistent!


Running Win10 Enterprise
Microsoft Teams (64-bit)

1 Reply

Hello @JonD1978   If you don't get a timely response from this community, you could also reach out to, where authorized MSFT agents are available to troubleshoot an issue until it's resolved.