Apr 15 2020 01:47 AM
Apr 15 2020 01:47 AM
When I try to send an image in the chat from my clipboard it doesnt always load into the chat.
In the attachment you can see what I mean.
In some instances it wont even load into my input chat field.
If I save the image instead of copying the end result stays the same I cant see the image.
Running W7 64bit
Enough space left on my c drive.
May 11 2020 08:32 AM
@Linus Cansby I have the same issue. I started noticing this somewhere from the middle of March. For me this happens on desktop app. It happens occasionally. When this happens, Teams shows an image for a few seconds, but then it disappears. This happens not only for images that I uploaded, but for images uploaded by others too. My colleagues have the same issue too. Sometimes killing the app (using Task Manager) and starting it again helps, so all images appear again, sometimes it doesn't.
Just tried web client and I was able to see that image, which is broken in the desktop app (see uploaded screenshot). But I don't use web client for a long period of time, so I cannot confirm that images do not disappear from the web client too.
Jul 07 2020 11:36 PM - edited Jul 07 2020 11:37 PM
I also have this problem. A workaround are to change the language settings, so I'm switching between en-us, en-uk, en-au. :) It's not ideal, but it's working, would be nice with a solid solution. :)
Jul 10 2020 08:49 AM
Jul 16 2020 07:50 AMSolution
@Tarun1330 , just found a fix at
"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:
Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."
This solved it for me but it will happen again,
Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?
Jul 16 2020 09:33 AM
Thank you Miguel. That is a good solution. Just did not have time to explore where the Cache is stored. Thank you for proving me the path. However, the other option that worked for me was to quit/log out of MS teams and log back in. Simply closing the teams using 'X' does not logs you out or quit teams. One has to explicitly log out/Quit teams.
Aug 13 2020 01:40 AM
Aug 28 2020 06:32 AM
This is a bit of a disaster. We just switched from a competitive product to MSFT 365, and it is riddled with bugs.
I transferred 3 internal User Groups into Teams, and all my posts are losing their pictures. Rendering the posts, and therefore the User Groups, useless...
I have tried clearing the cache, disabling GPU acceleration, changing my keyboard and language, rebooting, desktop client and web browser client,... The problem persists.
According to other communities, the problem has actually been there for close to two years???
Aug 28 2020 06:53 AM
@flandraco this is indeed unneptable in a enterprise level product like. Shutting down and opening Teams again solves the issue for me but that is not a real solution.
Aug 28 2020 07:46 AM
365 has a lot of image issues. If you change your picture, it will take several attempts to get rid of your picture across all applications only to realize that if any client on his/her shared screen has the same picture that you removed months ago. This means any user whom you had interacted with the old picture must clear their cache, reboot machine, recharge MS365 in order to get rid of your picture. MS does not do this automatically fetching the latest.
This is different from the phone because on phone you assign a picture to a person from your local data. In this case, MS fetched the picture first time and will not do it again.
Sep 04 2020 01:12 PM
This is a constant problem in desktop Teams. I'm teaching high school and almost none of my kids can upload or drop pictures into the chat in the desktop version of Teams. It either will not send at all, or shows 'broken link' picture symbols. But I can go into Teams on my phone and all the pictures are there and you can send the 'unsendable' pictures from the phone app. Absolutely unforgivably infuriating. I *HAVE* to use Teams per my District and MS saddles me with glitches like this. Insane.