Home

IM chat with SkypeForBusiness user - Incompatible font/character set

%3CLINGO-SUB%20id%3D%22lingo-sub-446168%22%20slang%3D%22en-US%22%3EIM%20chat%20with%20SkypeForBusiness%20user%20-%20Incompatible%20font%2Fcharacter%20set%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-446168%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20an%20odd%20issue%20of%20late.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20receiving%20IM%20chats%20from%20some%20SFB%20only%20users%20I%20get%20scrambled%20fonts%2Fcharacters%20for%20certain%20country-specific%20characters%20(%C3%81%2C%C3%90%2C%C3%9E%2C%C3%86%2C%C3%96).%26nbsp%3B%20We%20have%20Icelandic%20(ISL)%20as%20the%20default%20language%20and%20this%20has%20not%20been%20an%20issue%20before%20with%20neither%20SFB%20nor%20Teams.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20appears%20as%20TEAMS%20has%20an%20issue%20transcoding%20these%20characters%20when%20they%20are%20received%20from%20certain%20SFB%20users.%3C%2FP%3E%3CP%3EHas%20anyone%20seen%20this%20issue%20before%20%3F%20Do%20I%20have%20to%20(and%20can%20I%20even..)%20import%20language%20packs%20into%20TEAMS%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20not%20an%20issue%20for%20the%20display%20name%2C%20contact%20card%20or%20any%20other%20aspect%20of%20TEAMS%2C%20I%20only%20see%20this%20via%20IM%20chat.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-446168%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ETranslation%20TEAMS%20Characters%20Font%20Language%20pack%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-450128%22%20slang%3D%22en-US%22%3ERe%3A%20IM%20chat%20with%20SkypeForBusiness%20user%20-%20Incompatible%20font%2Fcharacter%20set%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-450128%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F320180%22%20target%3D%22_blank%22%3E%40darrifh%3C%2FA%3E%26nbsp%3BThere%20isnt%20such%20a%20thing%20as%20a%20language%20pack%20in%20Teams%2C%20to%20me%20this%20sounds%20like%20perhaps%20an%20issue%20in%20the%20components%20that%20pass%20messages%20from%20Skype%20to%20Teams.%20I%20would%20suggest%20opening%20a%20support%20ticket%20so%20they%20can%20escalate%20to%20development.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Deleted
Not applicable

I have an odd issue of late.

 

When receiving IM chats from some SFB only users I get scrambled fonts/characters for certain country-specific characters (Á,Ð,Þ,Æ,Ö).  We have Icelandic (ISL) as the default language and this has not been an issue before with neither SFB nor Teams.

 

It appears as TEAMS has an issue transcoding these characters when they are received from certain SFB users.

Has anyone seen this issue before ? Do I have to (and can I even..) import language packs into TEAMS?

 

This is not an issue for the display name, contact card or any other aspect of TEAMS, I only see this via IM chat.

 

 

 

 

 

1 Reply

@Deleted There isnt such a thing as a language pack in Teams, to me this sounds like perhaps an issue in the components that pass messages from Skype to Teams. I would suggest opening a support ticket so they can escalate to development.

Related Conversations
Teams - Chat History
David Gorman in Microsoft Teams on
9 Replies
Teams Chat and Teams Meeting screen in separate windows
hiteshv in Microsoft Teams on
41 Replies
Chat Not Visible
IleanaEndom in Microsoft Teams on
5 Replies
Notifications stopped working
Maciej Obojski in Microsoft Teams on
45 Replies