Identifying Subject Matter Experts in Teams

[SKarbs]

Is there a way for Subject Matter Experts to identify themselves in Teams. E.g. A MS Teams expert would be able to identify this skill so that others could find them if they were looking for someone that was an SME in this area?

[#2 · Accepted solution]

@SKarbsthe easy way to get this as workaround will be creating a communication site or even using the Microsoft Learning pathway where you have most of the Microsoft 365 apps F.A.Q and besides your could create your own contents and spotlighting few of the MS Teams experts on the front page as SME for Teams shorten the URL to something like teams.urdomain.org and spread the word....

here is the link for Learning pathways = https://docs.microsoft.com/en-us/office365/customlearning/

[#3]

@SKarbs  

This is one of the exact use cases MS promotes for using the Who bot.

Each of your SME could go to https://nam.delve.office.com/
In the "About me" section there is an option to "Add skills and expertise"
SME would have to enter the information in their own profiles or ask a Global Admin / Deveolper to enter using JSON or web calls to the API.
Then others in the Teams could use the /Who bot which people could then query like "Who knows about Teams" to which the bot would search and respond.

[#4]

@Forrest Hoffman Does the Who Bot actually search profile details in Delve? I've bene playing with that, but it appears that the Who Bot only looks at your posts in Teams and bases "what you know about" on what you and others have posted about in channels and chats in Teams. 

[#5]

@GlennOTF As with many of these features it takes time. When you make a change in one system it may take days for the information to be propagated to all of the systems. If you search this Tech Community you will find others that may have posted links to the actual MS Docs.

I can tell you that if you follow the previous navigation from my earlier post and update your profile it will work. However, it did take about 4 days for all of the information to get synched. 

Here is one article that has s very short overview. 

It does look at many sources to gather information.

Here is a screen clip of typing "help" into the Who bot chat