SOLVED

I use my private E-mail to manage Volume Licensing for a Company. Teams does not allow E-Mail privat

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New Contributor

I use my private E-mail to manage Volume Licensing for a Company.

When logging in to Microsoft I have always the choice to use Corporative or Private Account Login with my E-Mail. Always worked.

Private I am managing my Office 365 License and Family devices.

When logging in to Office now I was asked to configure a txt entry in the domains DNS of my E-Mail Domain in order to continue to be administrator. (No idea why) But I inserted the entry.

No Office 365 configured family member nor device is listed anymore.

I tried using my private E-mail to use Teams private and it returns:

 

"Somebody already configured Teams for your Organization"

"Ask the Administrator for help to use Teams ......"

 

Administrator of my E-Mail account should be me. I have no Organization.

I do not want to uso another E-Mail as this is my private E-Mail for years.

Help appreciated.

2 Replies
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

Hi @Patrick Koerner  This is a common issue and you could search for all of the past posts in this community.  But I suggest you start with this doc first: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/someone-has-already-setup...

 

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@ThereseSolimeno 

Hi thanks. Yes I found it. 

How someone could imagine that an Microsoft App works not on Windows (but on IOS and Android only)  (:

 

Solved. Thank you.