I don't have administrator rights but should

[Lib817]

Recently, an IT company set up Microsoft 365 for the NFP I manage. I wanted to use the break to get the most out of it and onboard the rest of the team. However it appears I have no administrator rights and can't do any of this. Unfortunately they're not answering me to see if the original company can rectify this. Two questions...

Is there anything I can do about it so I can add employees? 

Is there anything they can even do about it if they didn't set it up this way to start with?

[#2 · Accepted solution]

You should be able to create teams and add (existing) users to them, but for some operations you might need admin permissions - best talk to that IT company.