i am able to see my video but not the participants

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New Contributor

I am not able to see the participant's video, all I see is a black screen. I am able to view my own video. i have tried killing the service and restarting it but still the same issue  

Kanesh21_0-1624938968670.png

 

3 Replies
I've seen that many times and it's either the option "turn off incoming video" under 'More actions' bar or a simple reinstallation of the desktop client that resolves the issue.
Thanks Christian .
I tried "turn off incoming video" (disabling and reenabling it) and tried reinstalling a new installation but i am getting the same issue
Hey, I had the same issue. For me helped disabling GPU acceleration, becouse i have two videocards on my laptop... you can try the same , what i did :
- open MS teams
- Settings
- At "Generals" put tick at "Disable GPU hardware acceleration (requires restarting Teams)"
After restart , everything should work