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How to map a Shared Email inbox to MS Teams? Should we need to convert to groups first?

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Singaravelu Souppourayen
Occasional Contributor

Hi,

We created a Office 365 Shared email inbox long back in 2014 - Example developer@MyDomain.com

 

Now we have started using MS Teams and created a team as Developer, automatically MS Teams created Team, Sharepoint Site, Group and Email ID as developer1@MyDomain.com 

 

MS Teams didn't alert us that already an email ID developer@MyDomain.com is in use, would you like to create a different email ID and / or didn't ask us to map to existing Shared Email Inbox.

 

Q1 : Does MS Team don't go with Shared email inbox

Q2 : How to change the email of the Developer Team, as we like.

Q3 : Can we convert this shared email inbox to groups and then create the developer Team

 

Any light in the tunnel would be great.

 

regards,

Sing

4 Replies
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Teams by default doesn't expose the mailbox attached to the 365 group. I would keep the Shared mailbox how you have it and just utilize Teams itself with SharePoint etc. Unless you plan on doing additional training on how to use the Office 365 group in Outlook, which in my opinion contradicts Teams.

Keep the Shared mailbox for whatever you need it for, and if you want it inside the Team, you can just set a forward on the Shared Mailbox and send it to a channel inside the new Team. Right click a channel and "Get e-mail address" and you can use that e-mail address as the forward address. This way you get all the e-mail into the channel as new conversations that can be discussed.

There is also new Outlook integration where you should be able to take e-mail into Teams as well from Outlook and then respond to that e-mail from Teams.
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Solution

There's no way to convert a shared mailbox to Group or Team, and in general it's challenging to import messages into a group/team mailbox. Also, group mailboxes lack a lot of functionalities you might be currently using with the shared mailbox, even simple things as rules or being able to access folder other than Inbox are missing. 

 

It you want to use the developer@ address for the Team mailbox, you will have to remove it from the shared mailbox first, then set it to the Team.

Highlighted

@Chris Webb Thanks for the reply the issue surfaced when we noted O365 created an email ID by adding suffix 1 if the email is already created in Shared Mailbox. 

 

We have 2 email IDs, 

 

developer@MyDomain.com

developer1@MyDomain.com

 

Is there a way to disassociate developer1@MyDomain.com from the MS Teams - Developer?

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You can edit the email address(es) associated with the underlying Group from the O365 admin center or by using PowerShell.

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